Client Advisor, Singapore

Bvlgari; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

Bulgari Singapore is seeking an energetic Client Advisor to deliver an exceptional brand experience and drive sales at our flagship store.

You will build relationships with existing clients, recruit new customers, manage the sales process, and contribute to KPI targets while upholding CRM practices.

Qualifications

• Knowledge of the Luxury business is essential.
• Strong selling skills with a results-driven mindset.
• Customer-focused, communicative and relationship-driven.
• Familiar with CRM techniques and store procedures.

Responsibilities

• Establish and develop relationships with existing clients to enhance clienteling and sales.
• Develop new customers by offering personalized advice and brand discovery.
• Manage the sales process according to delivery standards.
• Contribute to store KPIs and apply sales procedures and guidelines.
• Perform 1-1 CRM activities as instructed by the Store Manager.
• Handle after-sales service and other ad-hoc duties.

Job description

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to pursue your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven Client Advisor to join our dynamic team here in Singapore.

Job Purpose:

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job Responsibilities:

• Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
• Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
• Manage the sales process as per delivery standards.
• Contribute to the store and service KPI's achievement and apply all sales related procedures and guidelines.
• Perform 1-1 CRM activities as per Store Manager's instructions.
• Perform all After Sales service and other pertinent ad-hoc duties.

Competencies required for the role:

• Must have a strong knowledge of the Luxury business
• Must possess strong selling skills and results oriented
• A conversationalist, resourceful and customer-focused
• Able to carry out store procedures and processes
• Familiar with CRM techniques and tolls and other store operation applications

Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.