Senior Client Advisor - Luxury Retail

THE TALENT PEOPLE PTE. LTD.; Singapore; On-site; SGD 58,000 - 85,000; Full time

Job summary

The Talent People Pte. Ltd. recruits on behalf of a luxury fashion house for a Senior Client Advisor role at the Marina Bay Sands boutique in Singapore.

You will provide refined, personalized client experiences, build lasting relationships, and take on a leadership role on the selling floor to boost both personal and team sales results. Candidates should have at least five years of luxury retail experience, be fluent in English, and excel at client engagement and CRM management.

Qualifications

• Minimum 5 years of retail experience, luxury retail preferred.
• Proficient in English; strong communication skills.
• Strong clienteling and CRM capabilities.
• Independent, detail-oriented in a fast-paced environment.
• Able to meet individual sales targets.

Responsibilities

• Deliver specialized, high-quality customer service and create memorable, personalised experiences for every client.
• Build long-term client relationships through genuine connections and CRM initiatives.
• Lead on the selling floor and drive both individual and team sales performance.
• Achieve KPIs: sales targets, SPT, UPT, and conversion rate.
• Assist with daily/weekly sales reporting to head office as required.

Skills

Luxury retail

Clienteling

English fluency

Sales targets

Tools

CRM systems

Job description

About the Role

Our client, a luxury fashion house, is seeking a Senior Client Advisor for its boutique at MBS. In this role, you will deliver a refined, personalized client experience, build lasting client relationships, and take an active leadership role on the selling floor to drive both individual and team sales performance.

Key Responsibilities

Sales & Client Experience

• Deliver specialized, high-quality customer service and create memorable, personalised experiences for every client
• Build and nurture long-term client relationships through genuine personal connections and CRM initiatives
• Understand each client's preferences and needs to tailor the service experience and achieve strong sales outcomes
• Demonstrate active leadership on the selling floor, supporting individual and team objectives and taking accountability for sales results
• Achieve individual KPIs, including sales targets, Sales Per Transaction (SPT), Units Per Transaction (UPT), and conversion rate
• Assist with daily and weekly sales reporting to head office where required

Customer Service & CRM

• Acquire new clients and grow the boutique's client database
• Maintain regular contact with clients and provide timely updates to strengthen relationships

Store Appearance & Visual Merchandising

• Keep the store and stockroom clean, neat, and well organised at all times, with products properly stored (bags in dust bags; shoes arranged by name/SKU and in size order)
• Ensure new stock is displayed and merchandised promptly and attractively

Stock Management

• Maintain an orderly stockroom for easy access when serving customers
• Record all stock transfers into and out of the store accurately to minimise stock loss

Requirements

• Minimum 5 years of retail experience, with luxury retail experience required
• Proficient in English, as the role involves regular communication with English-speaking clients
• Strong communication and clientele skills, including client engagement and CRM database management
• Independent, detail-oriented, and comfortable working in a fast-paced environment
• Customer-oriented with a strong service flair
• Able to work towards individual sales targets in a performance-driven environment

Work Arrangements

• Retail operating hours, including weekends and public holidays
• Shift work: morning, afternoon, or full shifts