Client Advisor - Marina Bay Sands

DOLCE&GABBANA; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Dolce & Gabbana Singapore invites passionate luxury retail professionals to join our team as a Sales Associate. You will sell products and provide an outstanding client experience, acting as a brand ambassador and tailoring service to elevate the client journey.

Key duties include achieving sales goals, developing the business, building lasting client relationships, and leveraging CRM to drive personalized follow-up.

Qualifications

• 2+ years of experience in luxury retail (preferred).
• Passion for Luxury Retail and strong client service understanding.
• Organizational skills and ability to prioritize.

Responsibilities

• Sell products and provide excellent service to clients.
• Be an ambassador of the Dolce & Gabbana brand.
• Ensure client experiences align with DG expectations; tailor interactions to elevate the journey.
• Drive cross- and up-selling across store categories.
• Build long-lasting relationships with clients and maintain Client Book data.
• Utilize CRM to connect with clients and follow up on sales or requests.
• Maintain grooming, merchandising, and housekeeping standards in-store.

Skills

Sales

Customer service

CRM

Upselling

Merchandising

Tools

CRM

POS system

Job description

• Sell product and provide an excellent service to clients
• Be an ambassador of the brand
• Ensure that every client is treated according to the DG expectations
• Tailor the clients experience in order to elevate their experience and impression of the brand

Role overview:

Key Responsibilities

• Ensure the achievement of the sales goals, enhancing and developing the business
• Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
• Drive individual KPI goals
• Guarantee cross and up-selling of products for all product categories available in the store
• Build long lasting relationships with the clients
• Constantly update the Client Book information and use its contents to drive business
• Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
• Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
• Uphold grooming standards in accordance with the DG procedure
• Assist in merchandising and maintenance of the shop floor
• Uphold housekeeping standards in all areas of the store
• Able to maintain the visual display of the products
• Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
• Understand and follow all company policies and procedures related to sales and service
• Ensure security awareness through client approach and service
• Perform other duties as directed
• Remain up to date on current trends
• Be engaged in social network

Requirements

• At least 2 year(s) of working experience in the retail field, luxury brands is preferred
• Passion in Luxury Retail
• Strong understanding of Client Service needs
• Organizational skills and understanding of priorities