Clearance Support Agent (South Asia Hub)

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Career development

Learning & development programs

Inclusive workplace culture

Competitive benefits

Job summary

DHL Express Singapore is seeking a dedicated Clearance Support Agent for the South Asia Hub. You will manage shipment clearance, liaise with customers and authorities, and ensure accurate customs data for submissions.

Responsibilities include tracing shipments, advising on duties and taxes, and resolving customer issues while maintaining professional conduct with regulatory bodies. Shift work is required, located at Singapore Airport Cargo Road.

Qualifications

• Minimum O Level/ Diploma or equivalent.
• Minimum 2 years of experience in customs clearance within logistics, international transportation or brokerage.
• Customs competency test certificate is required.
• Customer service skills.
• The role is required to perform shift work.
• Class 3 driving license is preferred/advantageous.

Responsibilities

• Clearance of DHL shipments by communicating with internal and external customers on clearance requirements.
• Provide full tracing service for customers and other DHL stations to expedite customs clearance.
• Provide duty and tax advice notification and seek payment approvals when due exceeds DHL’s limits.
• Handle customer complaints and resolve issues to customer satisfaction.
• Prepare accurate and compliant customs data for submission to Customs and other regulatory authorities.

Skills

Customer service

Education

O Level / Diploma or equivalent

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Clearance Support Agent (South Asia Hub)

Reporting to the Custom Clearance Supervisor (South Asia Hub), the incumbent is responsible for the clearance of DHL shipments by communicating with internal and external customers on the clearance requirements. The staff will also need to coordinate with the relevant authorities to obtain the necessary shipment information and documents required for shipment clearance.

Your Tasks

Clearance Support

• Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments

• Provide full tracing service for customers and other DHL stations to expedite customs clearance

• Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits

• Deal competently with customer complaints and take all possible action to resolve the issue to the customer’s full satisfaction.

• Pre and Post clearance; Informal, Formal and Transshipment entry

• Review the "Shipment in Bond" inventory report to ensure that these shipments are worked on a daily basis. Classification

• Determine the shipment value in accordance to the local valuation guidelines provided by the local authorities

• Determine and classify the shipment commodities in accordance to the national tariff classifications tables available and/or commercial invoice data, and determining the corresponding duty and tax rates, taking into consideration: (1) Country of origin for preferential treatment; (2) Concessions or Exemptions applicable to the shipment commodity or importer/exporter; and (3) Applicable customer instructions recorded in the Customer Instruction Database Records.

• Compute a preliminary assessment on the duty and taxes payable to the external agencies (including any additional taxes e.g. countervailing or anti-dumping taxes), and fees or charges payable to DHL

• Overall, prepare accurate and compliance customs data for Customs Formal and Informal entry submission Customs & other regulatory agencies.

• Comply with policies, regulations and procedures that have been spelt out by Customs and other government agencies

• In dealings with Customs and other government agencies, project a professional image through conduct that is honest, reliable, and respect for the laws and regulations of the country Competency

• Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

• Accountability: Acts responsible. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

• Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Good Distribution Practice (GDP)

• Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.

What You Bring

• Minimum O Level/ Diploma or equivalent

• Minimum 2 years of experience working in customs clearance matters within the logistics, international transportation or brokerage industry is required

• Customs competency test certificate is required

• Customer service skills

• Class 3 driving license is preferred/advantageous

• The role is required to perform shift work.

Location: DHL Express (South Asia Hub), 121 Airport Cargo Road, Singapore 819480

What We Offer

• Career development with a global market leader internationally.

• Comprehensive learning and development programs.

• Inclusive workplace culture.

• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.

Only shortlisted applicants will be contacted.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.