Global Account Manager

DHL Express; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Career development

Learning & development

Inclusive workplace culture

Competitive benefits

Job summary

DHL Express Singapore is seeking a Global Account Manager (Lifesciences) to lead profitable development of global accounts and position DHL as a strategic business partner. You will deliver programs through a cross-functional team and provide customer account revenue reporting to management.

You will also participate in strategy development to protect, improve and grow account sales and portfolio. This role requires strong leadership and client-facing capabilities within a global network.

Qualifications

• Minimum 5 years of experience in account management and sales in a service-related industry.
• Familiarity with the International Express/Air Transportation industry is an advantage.
• Strong teamwork and collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.

Responsibilities

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure long-term business partnership.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan and coordinate activities to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each designated account.
• Provide customer-oriented service at all times relating to sales issues.
• Contribute to regional bidding or RFQ process when requested.

Skills

Account management

Sales experience

Communication skills

Education

Bachelor's degree in Business or related discipline

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Global Account Manager

We are looking for a Global Account Manager (Lifesciences). Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network. You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio. In addition, you will provide customer account revenue and activity reporting as required by the management team.

Your Tasks

• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Drive sales improvement through regionally harmonized processes.
• Establish clear understanding of customer expectations and requirements.
• Lead and manage customer presentations and proposals.
• Plan & coordinate activities and programs to retain and develop sustainable sales revenue.
• Develop and manage after-sales strategy for each of the designated account customers.
• Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
• Contribute to the regional bidding or RFQ process when requested.

What You Bring

• Minimum 5 years of experience in account management/development and corporate consultative/solution-based sales experience in a service-related industry.
• Familiarity with the International Express/ Air Transportation industry will be an added advantage.
• Strong teamwork / collaboration skills.
• Excellent communication, presentation, networking and interpersonal skills.
• Degree in Business or related discipline.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.