Senior Regional Customer Manager

DHL Express; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Career development

Learning programs

Inclusive culture

Wellness initiatives

Job summary

DHL Express Singapore is seeking a Senior Regional Customer Manager to drive profitable growth across a portfolio of Global Customers by developing senior-level relationships and identifying strategic supply chain opportunities.

You will collaborate with Enterprise and GMNC teams, lead engagements and RFQs, coach Country Account Managers, and ensure value delivery through DHL's global network.

Qualifications

• 10+ years in a commercial, customer-facing role.
• 8–10 years in strategic and consultative selling with senior executives and C-suite stakeholders.
• Strong understanding of supply chain and logistics concepts.
• Experience operating in international/global commercial environments.
• Excellent communication, presentation, influencing and implementation skills.

Responsibilities

• Manage and grow a portfolio of 10-15 global and regional Enterprise customers with a combined revenue value of at least EUR 20M per RCM.
• Develop and execute customer growth strategies through revenue opportunity validation, account planning, and cross-business unit solution selling.
• Build and maintain executive and multi-level relationships with key customer stakeholders and DHL Business Units to foster long-term partnerships.
• Lead customer engagements, presentations, proposals, RFQs, and contract renewals to secure, retain, and expand business opportunities.
• Collaborate across regions, countries, and DHL Business Units to align customer strategies and deliver integrated solutions.
• Manage and grow a robust sales pipeline while identifying opportunities for cross-BU collaboration and value creation.
• Lead commercial and business development initiatives to achieve agreed revenue, profitability, and growth targets.
• Provide functional leadership to regional and country teams, coordinating resources to identify and develop new business opportunities.
• Monitor account performance and financial health, driving profitability improvement actions where required.
• Serve as the global lead for nominated customers, ensuring consistent execution of customer strategies across virtual global teams.
• Drive industry knowledge and market insights across the region, with a focus on DHL Group's strategic sectors.
• Coach and mentor Country Account Managers to support their commercial development and career growth.
• Manage business-related expenses within approved budgets and ensure compliance with DHL Global Sales processes and tools, including COMET and STELLAR.
• Lead and coordinate virtual cross-functional teams across Tender Management, Pricing, Operations, Finance, Program Management, and other DHL support functions to deliver customer success.

Skills

Communication skills

Strategic selling

Executive engagement

Cross-functional collaboration

Analytical skills

Global/commercial experience

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, or related discipline

Tools

COMET

STELLAR

Job description

Join the Most International Company in the World - DHL Express Singapore

Would you like to join the world's most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don't just deliver parcels - we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Your Future. Delivered.

Role Opportunity: Senior Regional Customer Manager

The Senior Regional Customer Manager is responsible for driving profitable growth across a portfolio of Global Customers by developing and strengthening senior-level customer relationships, identifying strategic supply chain opportunities, and leveraging the DHL Express global network. Working closely with Enterprise and GMNC country teams, the role ensures the delivery of customer value, revenue growth, and achievement of Annual Operating Plan (AOP) targets.

Your Task

• Manage and grow a portfolio of 10-15 global and regional Enterprise customers (CSI/MNC accounts) with a combined revenue value of at least EUR 20M per RCM, driving account development, revenue growth, and business acquisition.
• Develop and execute customer growth strategies through revenue opportunity validation, account planning, and cross-business unit (x-BU) solution selling.
• Build and maintain strong executive and multi-level relationships with key customer stakeholders and DHL Business Units to foster long-term partnerships.
• Lead customer engagements, presentations, proposals, RFQs, and contract renewals to secure, retain, and expand business opportunities.
• Collaborate across regions, countries, and DHL Business Units to align customer strategies and deliver integrated solutions.
• Manage and grow a robust sales pipeline while identifying opportunities for cross-BU collaboration and value creation.
• Lead commercial and business development initiatives to achieve agreed revenue, profitability, and growth targets.
• Provide functional leadership to regional and country teams, coordinating resources to identify and develop new business opportunities.
• Monitor account performance and financial health, driving profitability improvement actions where required.
• Serve as the global lead for nominated customers, ensuring consistent execution of customer strategies across virtual global teams.
• Drive industry knowledge and market insights across the region, with a focus on DHL Group's strategic sectors.
• Coach and mentor Country Account Managers to support their commercial development and career growth.
• Manage business-related expenses within approved budgets and ensure compliance with DHL Global Sales processes and tools, including COMET and STELLAR.
• Lead and coordinate virtual cross-functional teams across Tender Management, Pricing, Operations, Finance, Program Management, and other DHL support functions to deliver customer success.

What You Bring

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related discipline.
• Minimum 10 years of experience in a commercial, customer-facing environment.
• 8 to 10 years of strategic and consultative selling experience, including engagement with senior executives and C-suite stakeholders.
• Strong understanding of supply chain and logistics concepts, with industry specialization considered an advantage.
• Proven experience operating in international and global commercial environments.
• Strong customer-centric mindset with a passion for delivering exceptional service and value.
• Ability to work independently while collaborating effectively with cross-functional and global teams.
• Excellent communication, presentation, influencing, and implementation skills.
• Strong analytical and numerical aptitude, with the ability to translate data into actionable business insights.
• Results-oriented professional with a demonstrated ability to build trusted customer relationships and drive business growth.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.