NCG Agent / Network Control Group Agent (South Asia Hub)

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 469,000 - 737,000; Full time

Job summary

DHL Express Singapore is seeking a NCG Agent to monitor flight movements, activate contingency plans, and respond quickly to network requests and service incidents.

The role requires strong English communication, a minimum of 2 years in logistics, and a diploma, with shift duties included. This position offers growth with a global leader in express logistics and a collaborative team environment.

Qualifications

• Minimum 2 years in airline, transport, or logistics.
• Diploma holder.
• Good English communication, both written and spoken.

Responsibilities

• Provide accurate and analytic performance / incident reports.
• Provide tracing with local country customer service for service issues.
• Communicate with service providers for flight details.
• Coordinate outbound/inbound service enhancements with airlines.
• Adhere to standards for pre-alert, faxes, emails, and other DHL communications.
• Interface with local country customer service on service problems and enquiries.
• Confirm uplift and recovery of all movements.
• Update OURS with incident reasons and corrective actions.
• Proactively monitor QCC systems for incidents.
• Obtain recovery status when discrepancies are identified.
• Instruct Operations on contingency plan activations.
• Update shipment status for intercepted shipments.
• Follow up on DG handling and related issues.

Skills

Experience in logistics

Diploma

English communication

Education

Diploma

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: NCG Agent (South Asia Hub)

Reporting to the NCG Supervisor, the incumbent are required to pro-actively monitor the flight movements, activating contingency plans, responds promptly to network requests and timely updates of service incidents.

Your Tasks

• Provide accurate and analytic performance / incident report to enhance performance quality.

• Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.

• Communicate with service provider to get information on flight details.

• Work with airlines to implement outbound and inbound service enhancements.

• Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, faxes, e-mails, and other communications with the DHL network.

• Interface with local country customer service on service problems and enquiries.

• Confirm uplift & recovery of all outbound & inbound movements;

• Update OURS with incidents on reasons of incident occur, transit time impact and corrective action taken to minimise transit time impact;

• Proactively monitoring of QCC systems

• Obtain recovery status of shipment when UAS/AQCC identifies a discrepancy.

• Provide instructions to Ops should there be an activation of contingency plan.

• Update of shipment status for shipments that are intercepted;

• Follow up on shipment issues inclusive of DG (Dangerous Goods) handling;

• Action on inbound alerts and provide information to the relevant parties.

Good Distribution Practice (GDP)

• Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.

What You Bring

• At least 2 year of relevant experience, preferably within airline, transportation or logistics industry.

• At least a diploma .

• Good communication skills (both written and spoken) in English.

• This role is required to perform shift role.

Location: DHL Express (South Asia Hub), 121 Airport Cargo Road, Singapore 819480

What We Offer

• Career development with a global market leader internationally.

• Comprehensive learning and development programs.

• Inclusive workplace culture.

• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.

Only shortlisted applicants will be contacted.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.