Service Delivery Executive

ARVATO SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 120,000; Full time

Benefits offered by this job

Excellent Benefits - Health, Fitness,

Good Working Environment

Flexible Work Arrangements

Job summary

Arvato Singapore Pte. Ltd. is seeking a logistics-focused professional to act as a control tower for APAC shipments, coordinating inbound/outbound activities and providing timely status updates to clients and partners.

The role involves collaboration with procurement, operations, and distribution teams to review inventory and support BOM activities. The ideal candidate will have a freight management background, customer service mindset, and proficiency with Microsoft Office.

Qualifications

• Customs Competency Test for Declarants Certificate required.
• Commitment to customer service with Freight Management Background, Importation and Exportation within ASIA pacific.
• Some industry knowledge required.
• Excellent problem resolution skills including influencing and negotiation skills.
• Knowledge on using Microsoft Office products.
• Able to work off-hours to facilitate global engagement.
• Permit Declaration License required.

Responsibilities

• Collaborate/communicate with internal/external customers (clients/DC/Global partners/AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable & data inputs.
• Act as a control tower for shipment within APAC regions. Provide up-to-date statuses to the clients and share with the client on challenges face for the shipments as well as to provide alternatives solutions for shipments to be delivered on time at destinations.
• Collaborate with Planner Procurement team, Operations, logistics, Distribution team on raw-mat inventory review & replenishment activities.
• Maintain SAP Material Master for new launch & support Bills Of Material (BOM) creation undertakings. Supports UAT.
• Trigger & participate Project Improvement (BPI) till implementation.
• Demonstrate good and positive attitude towards each team member with good practices of flexibility.
• Provide guideline, mentoring & solutions to the team members. Build up Back-up plan within the team to ensure business continuity within the team or extended team within the same sections.
• Support Month-end/Quarter-end/new launch for varies region; with SDS support.
• Support Accounts Business processes, backup at least 1 other process & ensure Working Instructions updated.

Skills

Problem solving

Negotiation

Customer service

Microsoft Office

Job description

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements
  

Duties & Responsibilities:

• Collaborate/communicate with internal/external customers (clients/DC/Global partners/AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable & data inputs.

• Act as a control tower for shipment within APAC regions. Provide up-to-date statuses to the clients and share with the client on challenges face for the shipments as well as to provide alternatives solutions for shipments to be delivered on time at destinations.

• Collaborate with Planner Procurement team, Operations, logistics, Distribution team on raw-mat inventory review & replenishment activities.

• Maintain SAP Material Master for new launch & support Bills Of Material (BOM) creation undertakings. Supports UAT.

• Trigger & participate Project Improvement (BPI) till implementation.

• Demonstrate good and positive attitude towards each team member with good practices of flexibility.

• Provide guideline, mentoring & solutions to the team members. Build up Back-up plan within the team to ensure business continuity within the team or extended team within the same sections.

• Support Month-end/Quarter-end/new launch for varies region; with SDS support.

• Support Accounts Business processes, backup at least 1 other process & ensure Working Instructions updated.
  

Requirements:

• Customs Competency Test for Declarants Certificate required

• Commitment to customer service with Freight Management Background, Importation and Exportation within ASIA pacific

• Some industry knowledge required.

• Excellent problem resolution skills including influencing and negotiation skills.

• Knowledge on using Microsoft Office products.

• Able to work off-hours to facilitate global engagement.

• Permit Declaration License required
  

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.