Cleaning Services Manager

RIYAZ CLEANING (S) SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

RIYAZ CLEANING (S) SERVICES PTE. LTD. in Singapore is seeking an experienced Cleaning Operations Manager to plan and organize daily cleaning service operations, ensure standards are met, and develop schedules and tasks across multiple sites.

You will supervise cleaning staff, monitor performance, liaise with clients, manage materials and equipment, and uphold health and safety while driving service quality and efficiency.

Responsibilities

• Plan, organize, and manage daily cleaning service operations.
• Ensure all assigned premises are cleaned and maintained to required standards.
• Develop cleaning schedules, work plans, and task assignments.
• Monitor the quality and efficiency of cleaning services.
• Supervise, train, and coordinate cleaning staff and supervisors.
• Assign duties and work locations according to operational requirements.
• Monitor staff attendance, punctuality, and performance.
• Conduct staff briefings and provide guidance on cleaning procedures.
• Address staff performance and workplace issues appropriately.
• Maintain inspection records and prepare service-quality reports.

Job description

Job Responsibilities

1. Cleaning Operations Management

• Plan, organize, and manage daily cleaning service operations.
• Ensure all assigned premises are cleaned and maintained to the required standards.
• Develop cleaning schedules, work plans, and task assignments.
• Monitor the quality and efficiency of cleaning services.

2. Staff Management

• Supervise, train, and coordinate cleaning staff and supervisors.
• Assign duties and work locations according to operational requirements.
• Monitor staff attendance, punctuality, and performance.
• Conduct staff briefings and provide guidance on proper cleaning procedures.
• Address staff performance and workplace issues appropriately.

3. Quality Control

• Conduct regular inspections of cleaning areas and facilities.
• Ensure cleaning standards, hygiene requirements, and client expectations are met.
• Identify cleaning deficiencies and arrange corrective actions.
• Maintain inspection records and prepare service-quality reports.

4. Cleaning Materials & Equipment

• Monitor the availability and proper use of cleaning chemicals, tools, and equipment.
• Maintain records of cleaning supplies and equipment inventory.
• Arrange replenishment of materials when required.
• Ensure cleaning equipment is properly maintained and safely operated.

5. Client & Customer Management

• Liaise with clients regarding cleaning requirements and service schedules.
• Respond to customer feedback, complaints, and service requests.
• Conduct site visits and recommend suitable cleaning solutions.
• Maintain good working relationships with clients and service providers.

6. Health, Safety & Hygiene

• Ensure cleaning staff follow workplace health and safety procedures.
• Provide proper training on safe handling and use of cleaning chemicals.
• Ensure appropriate personal protective equipment (PPE) is used.
• Promote safe working practices and maintain hygienic working environments.

7. Manpower & Scheduling

• Plan manpower requirements based on site size and cleaning workload.
• Prepare staff rosters, shifts, and deployment schedules.
• Arrange replacement staff when there are absences or emergencies.
• Monitor productivity and ensure adequate staffing at all locations.

8. Administrative & Financial Duties

• Prepare cleaning schedules, quotations, reports, checklists, and other documents.
• Monitor service costs, manpower expenses, and operational budgets.
• Review timesheets, attendance records, and service documentation.
• Assist management with operational planning and business development.

9. Compliance & Continuous Improvement

• Ensure cleaning operations comply with company policies and applicable requirements.
• Implement standard operating procedures (SOPs) for cleaning activities.
• Identify opportunities to improve service quality and operational efficiency.
• Keep updated on cleaning methods, equipment, products, and industry practices.

10. General Responsibilities

• Coordinate with management and other departments to support business operations.
• Handle urgent cleaning requirements and operational emergencies.
• Prepare regular performance reports for management.
• Perform other duties and responsibilities as assigned by the company.