Insurance Claims Experience Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a claims support specialist to handle enquiries via email and digital channels, provide accurate information on claims processes, and update on claim status. You will follow up on cases, coordinate with customers, representatives and internal teams, manage complex cases and customer complaints, and escalate when further assessment is needed.

You will also help prepare reports and contribute to training, onboarding and knowledge sharing, plus assist

Responsibilities

• Handle claims-related enquiries, requests and escalations through email and digital channels.
• Provide accurate information on claims processes, requirements and claim status.
• Follow up on cases and coordinate with customers, representatives and internal claims teams.
• Manage complex cases and customer complaints professionally.
• Escalate cases requiring further claims assessment to the relevant teams.
• Prepare reports and summaries on claims cases when required.
• Support team training, onboarding and knowledge-sharing activities.
• Assist with process improvements, system testing and other departmental projects.

Job description

Recruit Express Pte Ltd in Singapore is seeking a claims support specialist to handle enquiries via email and digital channels, provide accurate information on claims processes, and update on claim status. You will follow up on cases, coordinate with customers, representatives and internal teams, manage complex cases and customer complaints, and escalate when further assessment is needed.

You will also help prepare reports and contribute to training, onboarding and knowledge sharing, plus assist