Chief of Staff to CEO – Transformation & Ops

HL Bank Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

HL Bank Singapore is seeking a strategic Transformation & Execution professional to support the Chief Executive. You will drive process optimization, business enablement, and governance across risk, compliance, operations, IT, HR and finance to lift efficiency and throughput.

You will partner with cross-functional heads, shape communications and reporting, and ensure regulatory alignment while driving enterprise-wide initiatives that advance the CE’s growth agenda.

Responsibilities

• Process Optimization & Transformation (Operational Excellence)
• Process Transformation: Identify operational bottlenecks and lead end-to-end process re-engineering initiatives to improve efficiency, agility, and business throughput.
• Business Enablement: Partner with cross-functional business heads (Risk, Compliance, Operations, IT, HR, Finance) to integrate digital enablers, workflows, automated tools and outsourcing.
• KPI & Performance Tracking: Establish operational metrics, benchmark performance, and provide data-driven insights and analytics directly to the CE to support strategic decision-making.
• Marketing & Corporate Communication
• Corporate Communication Strategy: Oversee internal and external executive communications, ensuring alignment with the CE’s vision, company brand values, and strategic priorities.
• Marketing Initiatives: Collaborate with the Marketing function to align business growth targets, campaign executions, customer value propositions, and brand positioning with the CE’s growth agenda.
• Regulatory Compliance & Controls: Ensure all transformation projects, communication strategies, and operational changes adhere strictly to regulatory requirements, internal control frameworks, and compliance guidelines.
• Risk Mitigation: Proactively identify operational, reputational, and compliance risks across business initiatives and implement robust mitigation frameworks.
• Committee & Secretariat Support: Prepare agendas, manage actionable follow-ups, and serve as executive liaison/secretariat for senior management committees chaired by the CE.
• Stakeholder Management & Alignment
• Executive Liaison: Serve as the central point of contact and force multiplier between the CE, executive leadership, internal business units, and key external stakeholders.
• Cross-Functional Alignment: Foster deep collaboration across matrixed departments to eliminate functional silos and ensure seamless execution of enterprise goals.

Job description

HL Bank Singapore is seeking a strategic Transformation & Execution professional to support the Chief Executive. You will drive process optimization, business enablement, and governance across risk, compliance, operations, IT, HR and finance to lift efficiency and throughput.

You will partner with cross-functional heads, shape communications and reporting, and ensure regulatory alignment while driving enterprise-wide initiatives that advance the CE’s growth agenda.