Manager - CE Office, Business Manager

Hong Leong Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HL Bank Singapore is seeking a dynamic leader to drive end-to-end Process Optimization and Transformation, partnering with cross-functional heads to streamline operations and enable digital workflows.

The role also oversees Marketing & Corporate Communication strategies, ensuring alignment with the CE’s vision and brand as the bank scales its regional footprint. Strong governance, risk awareness, and stakeholder management are essential.

Qualifications

• Experience in process optimization and transformation.
• Strong stakeholder management and cross-functional collaboration.
• Ability to implement data-driven insights to support decisions.

Responsibilities

• Process Optimization & Transformation: identify bottlenecks and lead end-to-end re-engineering to improve efficiency and throughput.
• Marketing & Corporate Communication: oversee internal/external communications and align campaigns with growth targets.
• Risk Management & Governance: ensure compliance and establish risk mitigation across initiatives.
• Stakeholder Management & Alignment: serve as liaison between executive leadership and business units to drive enterprise goals.

Job description

Define your future at HL Bank Singapore Functional (job responsibilities)

1. Process Optimization & Transformation (Operational Excellence) Process Transformation: Identify operational bottlenecks and lead end-to-end process re-engineering initiatives to improve efficiency, agility, and business throughput. Business Enablement: Partner with cross-functional business heads (Risk, Compliance, Operations, IT, HR, Finance) to integrate digital enablers, workflows, automated tools and outsourcing. KPI & Performance Tracking: Establish operational metrics, benchmark performance, and provide data-driven insights and analytics directly to the CE to support strategic decision-making.
2. Marketing & Corporate Communication Corporate Communication Strategy: Oversee internal and external executive communications, ensuring alignment with the CE’s vision, company brand values, and strategic priorities. Marketing Initiatives: Collaborate with the Marketing function to align business growth targets, campaign executions, customer value propositions, and brand positioning with the CE’s growth agenda.
3. Risk Management & Governance Regulatory Compliance & Controls: Ensure all transformation projects, communication strategies, and operational changes adhere strictly to regulatory requirements, internal control frameworks, and compliance guidelines. Risk Mitigation: Proactively identify operational, reputational, and compliance risks across business initiatives and implement robust mitigation frameworks. Committee & Secretariat Support: Prepare agendas, manage actionable follow-ups, and serve as executive liaison/secretariat for senior management committees chaired by the CE.
4. Stakeholder Management & Alignment Executive Liaison: Serve as the central point of contact and force multiplier between the CE, executive leadership, internal business units, and key external stakeholders. Cross-Functional Alignment: Foster deep collaboration across matrixed departments to eliminate functional silos and ensure seamless execution of enterprise goals.

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority.

By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.

Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.

At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry.

As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.