Manager - CE Office, Business Manager

HL Bank Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

HL Bank Singapore is seeking a strategic Transformation & Execution professional to support the Chief Executive. You will drive process optimization, business enablement, and governance across risk, compliance, operations, IT, HR and finance to lift efficiency and throughput.

You will partner with cross-functional heads, shape communications and reporting, and ensure regulatory alignment while driving enterprise-wide initiatives that advance the CE’s growth agenda.

Responsibilities

• Process Optimization & Transformation (Operational Excellence)
• Process Transformation: Identify operational bottlenecks and lead end-to-end process re-engineering initiatives to improve efficiency, agility, and business throughput.
• Business Enablement: Partner with cross-functional business heads (Risk, Compliance, Operations, IT, HR, Finance) to integrate digital enablers, workflows, automated tools and outsourcing.
• KPI & Performance Tracking: Establish operational metrics, benchmark performance, and provide data-driven insights and analytics directly to the CE to support strategic decision-making.
• Marketing & Corporate Communication
• Corporate Communication Strategy: Oversee internal and external executive communications, ensuring alignment with the CE’s vision, company brand values, and strategic priorities.
• Marketing Initiatives: Collaborate with the Marketing function to align business growth targets, campaign executions, customer value propositions, and brand positioning with the CE’s growth agenda.
• Regulatory Compliance & Controls: Ensure all transformation projects, communication strategies, and operational changes adhere strictly to regulatory requirements, internal control frameworks, and compliance guidelines.
• Risk Mitigation: Proactively identify operational, reputational, and compliance risks across business initiatives and implement robust mitigation frameworks.
• Committee & Secretariat Support: Prepare agendas, manage actionable follow-ups, and serve as executive liaison/secretariat for senior management committees chaired by the CE.
• Stakeholder Management & Alignment
• Executive Liaison: Serve as the central point of contact and force multiplier between the CE, executive leadership, internal business units, and key external stakeholders.
• Cross-Functional Alignment: Foster deep collaboration across matrixed departments to eliminate functional silos and ensure seamless execution of enterprise goals.

Job description

• Process Optimization & Transformation (Operational Excellence)
• Process Transformation: Identify operational bottlenecks and lead end-to-end process re-engineering initiatives to improve efficiency, agility, and business throughput.
• Business Enablement: Partner with cross-functional business heads (Risk, Compliance, Operations, IT, HR, Finance) to integrate digital enablers, workflows, automated tools and outsourcing.
• KPI & Performance Tracking: Establish operational metrics, benchmark performance, and provide data-driven insights and analytics directly to the CE to support strategic decision-making.
• Marketing & Corporate Communication
• Corporate Communication Strategy: Oversee internal and external executive communications, ensuring alignment with the CE’s vision, company brand values, and strategic priorities.
• Marketing Initiatives: Collaborate with the Marketing function to align business growth targets, campaign executions, customer value propositions, and brand positioning with the CE’s growth agenda.
• Regulatory Compliance & Controls: Ensure all transformation projects, communication strategies, and operational changes adhere strictly to regulatory requirements, internal control frameworks, and compliance guidelines.
• Risk Mitigation: Proactively identify operational, reputational, and compliance risks across business initiatives and implement robust mitigation frameworks.
• Committee & Secretariat Support: Prepare agendas, manage actionable follow-ups, and serve as executive liaison/secretariat for senior management committees chaired by the CE.
• Stakeholder Management & Alignment
• Executive Liaison: Serve as the central point of contact and force multiplier between the CE, executive leadership, internal business units, and key external stakeholders.
• Cross-Functional Alignment: Foster deep collaboration across matrixed departments to eliminate functional silos and ensure seamless execution of enterprise goals.

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Define your future at HL Bank Singapore

(job responsibilities)

• Process Optimization & Transformation (Operational Excellence)
• Process Transformation: Identify operational bottlenecks and lead end-to-end process re-engineering initiatives to improve efficiency, agility, and business throughput.
• Business Enablement: Partner with cross-functional business heads (Risk, Compliance, Operations, IT, HR, Finance) to integrate digital enablers, workflows, automated tools and outsourcing.
• KPI & Performance Tracking: Establish operational metrics, benchmark performance, and provide data-driven insights and analytics directly to the CE to support strategic decision-making.
• Marketing & Corporate Communication
• Corporate Communication Strategy: Oversee internal and external executive communications, ensuring alignment with the CE’s vision, company brand values, and strategic priorities.
• Marketing Initiatives: Collaborate with the Marketing function to align business growth targets, campaign executions, customer value propositions, and brand positioning with the CE’s growth agenda.
• Risk Management & Governance
• Regulatory Compliance & Controls: Ensure all transformation projects, communication strategies, and operational changes adhere strictly to regulatory requirements, internal control frameworks, and compliance guidelines.
• Risk Mitigation: Proactively identify operational, reputational, and compliance risks across business initiatives and implement robust mitigation frameworks.
• Committee & Secretariat Support: Prepare agendas, manage actionable follow-ups, and serve as executive liaison/secretariat for senior management committees chaired by the CE.
• Stakeholder Management & Alignment
• Executive Liaison: Serve as the central point of contact and force multiplier between the CE, executive leadership, internal business units, and key external stakeholders.
• Cross-Functional Alignment: Foster deep collaboration across matrixed departments to eliminate functional silos and ensure seamless execution of enterprise goals.

About HL Bank Singapore

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.

Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.

At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.