Channel Fulfilment Analyst - Orders, Returns & Analytics

Apple; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Apple is seeking a Channel Fulfilment Analyst in Singapore to independently process Order and Returns Management activities, manage reseller inquiries, and ensure KPI targets and SOPs are met across the regional operations.

You will define rollout of new product introduction order management, drive improvements in fulfilment processes, and coach analysts while collaborating with cross-functional stakeholders.

Qualifications

• 1 to 3 years of experience in Operations/Returns/Logistics or related field.
• Strong analytic/problem-solving ability to identify root causes and design improvements.
• Clear written and verbal communication to senior management and cross-functional teams.
• Experience collaborating with multiple stakeholders across regions or functions.

Responsibilities

• Independently process Order and Returns Management activities and manage reseller inquiries in line with SOPs, SLAs and SOX.
• Lead rollout of New Product Introduction Order Management activities including system configurations and transition plans.
• Champion and improve Channel Fulfilment, Order and Returns Management processes across sub-regions and lines of business.
• Drive KPIs by identifying root causes, developing preventive solutions and rolling out improvements.
• Participate in or represent regional/global Capital Improvement Projects including BRD and UAT.
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and Returns Processes.

Skills

Analytical thinking

Strong communicator

Attention to detail

Stakeholder management

Education

Bachelor’s Degree in related field

Tools

SAP

Excel

Tableau

Macros

Job description

Apple is seeking a Channel Fulfilment Analyst in Singapore to independently process Order and Returns Management activities, manage reseller inquiries, and ensure KPI targets and SOPs are met across the regional operations.

You will define rollout of new product introduction order management, drive improvements in fulfilment processes, and coach analysts while collaborating with cross-functional stakeholders.