Logistics Services Specialist – Data-Driven Fulfillment

Apple Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Apple Singapore is seeking a Logistics Services Specialist to keep our customer fulfilment running smoothly. You will manage undelivered shipments, analyze data, and collaborate with internal teams and 3PLs to resolve issues and improve delivery performance.

With strong Excel and BI skills, you will build dashboards, identify trends, and support peak periods with flexible hours. Experience in SAP is a plus, and you will thrive in a fast-moving environment helping us delight customers.

Qualifications

• Clear communication across writing, speaking and presenting.
• Strong Excel skills and experience using analytics/BI tools (Tableau, GBI).
• Ability to interpret data and use it to guide decisions.

Responsibilities

• Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, our Distribution Center, the Contact Center, Reseller Ops, Retail Fulfilment, and 3PLs.
• Review partner performance and customer behaviour to spot issues and take action.
• Build dashboards and reports with support from our Business Process Re-engineering team.
• Support peak periods and adjust to shifting operational needs.

Skills

Communication

Excel

Data analysis

BI tools

Tools

Tableau

GBI

SAP

Job description

Apple Singapore is seeking a Logistics Services Specialist to keep our customer fulfilment running smoothly. You will manage undelivered shipments, analyze data, and collaborate with internal teams and 3PLs to resolve issues and improve delivery performance.

With strong Excel and BI skills, you will build dashboards, identify trends, and support peak periods with flexible hours. Experience in SAP is a plus, and you will thrive in a fast-moving environment helping us delight customers.