Change Management Analyst

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading IT solutions provider is seeking a Change Management Analyst in Singapore to support a critical system implementation project. The role emphasizes facilitating user transition through strategic communications and tailored training delivery. Ideal candidates will have a solid understanding of change management principles and experience in training and communications. Strong written and verbal skills are essential for success. This position requires collaborating with project teams to optimize user adoption and managing communication throughout the process.

Qualifications

• Broad understanding of change management principles and adult learning methodologies.
• Experience in change management, training delivery, or communications roles.
• Strong written and verbal communication skills.

Responsibilities

• Develop and execute communication collaterals for stakeholders.
• Design and deliver training programs for user groups.
• Conduct impact assessments for implementation.

Skills

Change management principles

Training delivery

Communication skills

Project coordination

Data analysis

Job description

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness.

From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs.

EA Licence No: 20S0237

We are seeking a Change Management Analyst to support a critical system implementation project, focusing on facilitating user transition through strategic communications and comprehensive training delivery to ensure successful user adoption.

Key Responsibilities

• Communications Support
  • Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process
  • Create clear, engaging content including newsletters, announcements, and progress updates for various audiences
  • Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams
  • Analyse communication effectiveness through metrics and feedback data to optimise messaging strategies
• Training Development and Delivery
  • Design and deliver training programmes tailored to different user groups and skill levels across the organization
  • Create comprehensive training materials, user guides, and quick reference resources to support system adoption
  • Provide ongoing support to users during the transition period to address questions and challenges
  • Conduct training needs analysis and skills gap assessments to inform programme design
• Change Management Activities
  • Conduct impact assessments to identify affected stakeholders and processes throughout the implementation
  • Support change readiness activities and help address resistance to new systems through targeted interventions
  • Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment
  • Develop reporting mechanisms to track progress against adoption targets
  • Facilitate workshops and focus groups to gather requirements and validate change
• Analysis and Assessment
  • Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups
  • Gather and analyse user requirements for training programmes and communication strategies
  • Develop change impact assessments using data-driven methodologies and present findings

Required Skills and Experience

• Broad understanding of change management principles and adult learning methodologies
• Experience in change management, training delivery, or communications roles within organisational settings
• Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences
• Project coordination experience and proficiency with training tools and platforms
• Proficiency in data analysis to support evidence-based change decisions
• Ability to translate business requirements into actionable change management strategies

Desirable Qualifications

• At least 2-3 years of experience in conducting training and stakeholder engagement
• Experience with system implementations or digital transformation projects
• Bonus if you have change management certifications or relevant training qualifications from recognised institutions