CET Programme Manager: Stakeholder & Operations Lead

Public Service Division; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Public Service Division seeks a seasoned Programme Manager to lead Continuing Education & Training (CET) programmes. You will build strong relationships with corporate clients, industry partners, and internal academic units to ensure seamless delivery and learner satisfaction across short courses and customised programmes.

You will oversee end-to-end administration, funding, and STEP portal operations, coordinating with sponsors, trainers, and participants while maintaining compliance with

Qualifications

• Qualifications in Business Administration, Education, or a related field.
• Five years of relevant work experience preferred.
• Strong client-centric mindset and stakeholder management skills.

Responsibilities

• Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders such as academic schools and departments.
• Ensure high-quality delivery and learner satisfaction
• Manage the end-to-end administration of short courses and customised programmes.
• Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters.
• Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset.
• Update website, EDM, social media sites on programme information to ensure accuracy and relevance.
• Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies.
• Manage course funding, setup and operations from enquiries to enrolment and payment processing (eg. attendance and assessment status update) in Skills Training and Enhancement Portal (STEP)
• Resolve administrative issues highlighted by applicants and participants.
• Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance.
• Manage financial reconciliation reports, and timely payments to training partners.
• Ensure compliance with institutional and regulatory requirements

Skills

Client relationships

Stakeholder management

Communication

Team player

Multi-project management

Problem solving

Attention to detail

MS Office

AI tools (ChatGPT, Copilot, Claude)

Education

Bachelor's degree in Business Administration

Tools

MS Office

AI tools (ChatGPT, Copilot, Claude)

Job description

Public Service Division seeks a seasoned Programme Manager to lead Continuing Education & Training (CET) programmes. You will build strong relationships with corporate clients, industry partners, and internal academic units to ensure seamless delivery and learner satisfaction across short courses and customised programmes.

You will oversee end-to-end administration, funding, and STEP portal operations, coordinating with sponsors, trainers, and participants while maintaining compliance with