Certification Enquiries Support Specialist (Contract)

INSTITUTE FOR HUMAN RESOURCE PROFESSIONALS LIMITED; Singapore; On-site; SGD 36,000 - 49,000; Full time

Job summary

INSTITUTE FOR HUMAN RESOURCE PROFESSIONALS LIMITED is hiring for a 3-month contract role based at Lifelong Learning Institute, Singapore. The role involves managing customer enquiries, processing certification applications, and identifying leads for follow-up.

You will review documentation, respond professionally across channels, and maintain records to support metrics. The position requires a Diploma or Degree and experience in customer service.

Qualifications

• Diploma or Degree in any discipline.
• Experience in customer service is advantageous.
• Familiarity with helpdesk or ticketing platforms (e.g. Freshdesk) preferred.
• Strong written communication, clear and professional responses.
• Meticulous with excellent attention to detail when reviewing documents.

Responsibilities

• Manage customer enquiries via helpdesk, prioritise oldest cases, and ensure timely resolution.
• Review and process certification applications for eligibility and supporting documents.
• Identify and hand over leads to relevant teams with clear summaries.
• Maintain accurate enquiry records and support reporting and tracking.

Skills

Customer service

Written communication

Attention to detail

Independent worker

Multichannel support

Education

Diploma or Degree

Tools

Freshdesk

Job description

INSTITUTE FOR HUMAN RESOURCE PROFESSIONALS LIMITED is hiring for a 3-month contract role based at Lifelong Learning Institute, Singapore. The role involves managing customer enquiries, processing certification applications, and identifying leads for follow-up.

You will review documentation, respond professionally across channels, and maintain records to support metrics. The position requires a Diploma or Degree and experience in customer service.