Centre Operations Lead – Student Growth & Service

onSponge Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and dental benefits

Birthday leave

Incentive program

Job summary

onSponge Pte Ltd is seeking a Centre Coordinator/Manager to oversee administrative and operational tasks at the centre in Singapore. You will work to meet student sign-up targets, maximise monthly retention, and liaise with customers, responding promptly to queries while maintaining high standards of service.

You will also handle payments, assist with reviews and promotions, and ensure safeguarding and cleanliness across the centre.

Qualifications

• Diploma-level qualification or higher.
• Minimum 3 years of relevant work experience preferably in Education, Retail, Airlines, or any other customer-centric industries.
• Good command of English - both spoken and written.
• Kind and nurturing when interacting with children.
• Professional and courteous when communicating with parents/guardians.
• Excellent organisation skills.
• Proficient with MS Office and Excel.
• Willing to work both weekends and three weekdays.
• Experienced candidates will be considered for the Centre Manager position.

Responsibilities

• Conduct administrative and operational tasks at the centre
• Work towards attaining student sign-up targets and maximise monthly retention
• Liaise with customers and respond promptly to queries
• Resolve any customer grievances in a courteous and professional manner
• Assist with customer payments and maintain accurate files for auditing
• Assist with performance reviews and student promotions
• Update HQ promptly about student enrolment, trial lessons, and student withdrawal
• Handle petty cash at centre
• Safeguarding student welfare and safety
• Ensure the centre is well-maintained with a high standard of cleanliness
• Ensure all classrooms are well stocked with required materials and stationery
• Assist with any other ad hoc projects.

Skills

Excellent organisation skills

Good command of English

Kind and nurturing

Professional and courteous

Education

Diploma or higher

Tools

MS Office

Excel

Job description

onSponge Pte Ltd is seeking a Centre Coordinator/Manager to oversee administrative and operational tasks at the centre in Singapore. You will work to meet student sign-up targets, maximise monthly retention, and liaise with customers, responding promptly to queries while maintaining high standards of service.

You will also handle payments, assist with reviews and promotions, and ensure safeguarding and cleanliness across the centre.