Centre Operations & Customer Experience Lead

Oodles Math; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Oodles Math Singapore is seeking a Centre Executive to manage daily operations, deliver quality customer service, and handle enrolments, assessments and withdrawals with accuracy and timeliness.

You will maintain the student management system, assist customers on payments, chase outstanding balances, manage petty cash, and ensure the centre is well stocked, clean and compliant with Covid-19 safety requirements.

Weekend work and three weekdays are required.

Qualifications

• GCE 'N'/ 'O' Level/ NITEC or higher
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Proficiency in Microsoft Office and Excel
• Willing to work both weekends and three weekdays
• Experienced candidates will be considered for the Senior Centre Executive position

Responsibilities

• Conduct administrative and operational tasks of the centre
• Provide quality customer service through understanding of customers' queries and needs
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
• Reporting of student enrolment, assessments and withdrawal to HQ
• Ensure student management system is updated on a timely basis for all student movements
• Assist customers on payment related matters and actively monitor/ chase for outstanding payments
• Manage the petty cash float kept in the centre
• Safeguard the safety and welfare of our students
• Ensure the cleanliness of the centre is well maintained and meets the safe management requirements for Covid-19
• Ensure that student resources, stationery and merchandise are well stocked in the centre
• Any other ad hoc duties

Education

GCE N/O Level / NITEC or higher

Tools

Microsoft Office

Excel

Job description

Oodles Math Singapore is seeking a Centre Executive to manage daily operations, deliver quality customer service, and handle enrolments, assessments and withdrawals with accuracy and timeliness.

You will maintain the student management system, assist customers on payments, chase outstanding balances, manage petty cash, and ensure the centre is well stocked, clean and compliant with Covid-19 safety requirements.

Weekend work and three weekdays are required.