Enrichment Centre Manager - Sales, Service & Ops Leader

The Write Connection Singapore; Singapore; On-site; SGD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Medical and Dental benefits

Birthday and Marriage leave

Flexi Leave after 1 year of service

Monthly Birthday Celebration

Team Bonding Activities

Staff discounts for TWC lessons

Job summary

The Write Connection is seeking a Centre Manager in Singapore to lead daily operations, drive enrolment and ensure excellent customer experience. The role requires hands-on leadership, strong organisation and a focus on sales, retention and service standards across multiple centres.

You will work closely with teachers and support staff to maintain smooth operations, monitor KPIs, and leverage CRM systems for lead follow-up, student records and reporting.

Qualifications

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.
• At least 3 years of leadership or team management experience.
• Proven ability to manage sales targets, customer service standards and operational KPIs.

Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers' centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Skills

Leadership

Sales targets

Customer service

CRM systems

Team management

Tools

CRM software

Job description

The Write Connection is seeking a Centre Manager in Singapore to lead daily operations, drive enrolment and ensure excellent customer experience. The role requires hands-on leadership, strong organisation and a focus on sales, retention and service standards across multiple centres.

You will work closely with teachers and support staff to maintain smooth operations, monitor KPIs, and leverage CRM systems for lead follow-up, student records and reporting.