Centre Operations Lead — Bilingual, Customer Excellence

HEGURU METHOD PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration

Attractive leave scheme

Career progression opportunities

Job summary

Heguru Singapore is seeking a capable Centre Operations Manager to lead and coordinate a team ensuring smooth centre operations. The role collaborates with Customer Relations, Operations, Sales, and Marketing to drive service excellence and efficiency.

The ideal candidate will leverage Excel for reporting, communicate fluently in English and Mandarin, and guide the team to meet service standards while handling multi-tasking daily tasks.

Qualifications

• Proficiency in Microsoft Excel for operational tasks.
• Effective bilingual communication in English and Mandarin for client and associate interactions.
• Ability to lead and manage a team to achieve operational goals.
• Strong multitasking and problem-solving skills to handle daily issues efficiently.

Responsibilities

• Lead and coordinate a team of Customer Relations and Admin Executives to deliver seamless centre operations
• Collaborate with management teams in Customer Relations, Operations, Administration, Sales, and Marketing to align operational goals
• Communicate effectively with clients to address inquiries and enhance customer satisfaction
• Apply meticulous attention to detail to manage daily operational tasks and resolve issues promptly
• Manage multiple tasks efficiently to maintain smooth day-to-day centre functions
• Demonstrate leadership by guiding the team to meet service standards and operational objectives
• Maintain professional etiquette and a service-oriented approach in all interactions
• Work on weekends as part of a Wednesday to Sunday 5-day work week schedule
• Use Microsoft Excel proficiently to support operational reporting and data management
• Liaise fluently in English and Mandarin to communicate with associates and clients

Skills

Excel proficiency

English & Mandarin communication

People leadership

Multitasking and problem-solving

Job description

Heguru Singapore is seeking a capable Centre Operations Manager to lead and coordinate a team ensuring smooth centre operations. The role collaborates with Customer Relations, Operations, Sales, and Marketing to drive service excellence and efficiency.

The ideal candidate will leverage Excel for reporting, communicate fluently in English and Mandarin, and guide the team to meet service standards while handling multi-tasking daily tasks.