Customer Service & Operations Manager (Automation)

Elitez Pte Ltd

Singapore

On-site

SGD 90,000 - 140,000

Full time

10 days ago

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Job summary

Elitez Pte Ltd in Singapore is seeking an experienced Customer Service Manager to lead its customer operations team, ensuring smooth daily operations and high service standards. The role emphasizes process improvements, order management, and handling escalations to deliver excellent customer experience.

The position requires 8+ years in customer service or operations and at least 3 years in a managerial role, with ERP and Excel proficiency.

Qualifications

Diploma or degree in Business, Supply Chain, or a related field.
At least 8 years in customer service, operations, or order management.
Minimum 3 years in a managerial or supervisory capacity.
Proven experience leading sizeable customer service teams.
Experience using ERP systems and Excel with reporting tools.

Responsibilities

Lead and oversee daily customer service operations to ensure efficient and accurate service delivery.
Manage the full customer order cycle, ensuring timely processing, coordination, and follow-up.
Handle escalated customer concerns and work towards effective resolutions.
Monitor service performance and implement initiatives to enhance customer satisfaction.
Drive digitalisation and automation to streamline workflows and reduce manual tasks.
Coach, mentor, and develop team members to strengthen capabilities and support career growth.