Centre Operations & Guest Experience Manager

THE EXECUTIVE CENTRE SGP PTE. LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The Executive Centre SGP PTE. LIMITED in Singapore seeks an Operations Manager to drive high standards of customer service across our centres.

You will oversee Front Desk teams and manage daily operations, ensuring smooth openings and closings while delivering exceptional hospitality for members. Collaborate with city leadership to develop your team, implement best practices, and align operations with business metrics.

Qualifications

• Good command of written and spoken English and local language.
• 3-5 years customer service and managerial experience in hotel, retail or client centric environments is preferred.

Responsibilities

• Manage all daily operations for your location(s), including centre opening and closing, all operational activities, and the facilitation of Member activity.
• Manage self and teams to engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Manage the maintenance of our Centre's facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• At a Centre level, manage the team to ensure your location's contribution to the achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Skills

English Proficiency

Leadership

Job description

The Executive Centre SGP PTE. LIMITED in Singapore seeks an Operations Manager to drive high standards of customer service across our centres.

You will oversee Front Desk teams and manage daily operations, ensuring smooth openings and closings while delivering exceptional hospitality for members. Collaborate with city leadership to develop your team, implement best practices, and align operations with business metrics.