Centre Experience Lead: Family-First Ops

ICR LEARNING (TOA PAYOH) PTE. LTD.; Singapore; On-site; SGD 39,000 - 60,000; Full time

Benefits offered by this job

Medical and dental benefits

Birthday leave

Staff discount on programmes

Performance-based incentives

Job summary

I Can Read and Oodles Math centre in Toa Payoh Central seeks a warm, organised Centre Manager to support day-to-day operations, enrolment, and customer experience. You will work closely with the Director to create a welcoming environment for children and families.

Responsibilities include front desk management, student enrolment support, payment follow-up, and coordinating staff schedules. The role requires 1–2 years in a customer-focused setting and strong communication skills, with a hybrid of

Qualifications

• Min. 1–2 years of relevant experience in customer service, education, hospitality, or a similar customer-focused role.
• Strong communication skills, both spoken and written.
• Warm, proactive, and enjoys working with families and children.
• Comfortable with basic digital tools (Microsoft Office, CRM/ERP systems).
• Able to multitask in a fast-paced environment with a calm and friendly approach.

Responsibilities

• Provide quality customer service by understanding parent needs and guiding them through our programmes.
• Handle walk-in, phone, and digital enquiries in a warm and professional manner.
• Support student enrolment by explaining programme offerings, booking assessments, and following up on leads.
• Monitor outstanding payments and follow up with parents where necessary.
• Manage daily front desk and administrative tasks to ensure smooth operations.
• Maintain accuracy of the student management system (enrolments, assessments, withdrawals).
• Oversee petty cash, inventory (stationery, student materials), and general centre upkeep.
• Ensure compliance with cleanliness and safety standards.
• Safeguard the wellbeing and safety of all students while on site.
• Support coordination of teacher schedules and class arrangements.
• Assist the Director with reporting student activity and operational data to HQ.
• Provide guidance and support to junior team members where needed.
• Escalate urgent or complex issues in a timely manner.

Skills

Customer service

Communication

Multitasking

Microsoft Office

CRM/ERP familiarity

Tools

Microsoft Office

CRM/ERP systems

Job description

I Can Read and Oodles Math centre in Toa Payoh Central seeks a warm, organised Centre Manager to support day-to-day operations, enrolment, and customer experience. You will work closely with the Director to create a welcoming environment for children and families.

Responsibilities include front desk management, student enrolment support, payment follow-up, and coordinating staff schedules. The role requires 1–2 years in a customer-focused setting and strong communication skills, with a hybrid of