Centre Manager: Growth, Ops & Parent Experience

POLARIS LEARNING HUB PTE. LTD.; Singapore; On-site; SGD 42,000 - 50,000; Full time

Benefits offered by this job

Incentives

Professional development

Growth opportunities

Job summary

Lumina Academy in Singapore seeks an energetic Centre Manager to lead the face of the brand, oversee enrolments, operations and parent communications.

You will drive student enrolments and revenue while ensuring a high level of service in a hands-on, customer-facing setting; 5-day work week with weekend hours.

This role offers growth as Lumina expands and opportunities to shape the experience.

Qualifications

• Minimum 5 years of front-line experience in a tuition or enrichment centre.
• Demonstrable sales experience, preferably involving student enrolment or customer conversion.
• Strong communication and interpersonal skills.
• Proficient in English and Mandarin, both spoken and written.

Responsibilities

• Respond promptly and professionally to enquiries from prospective parents.
• Conduct centre tours and introduce parents to Lumina Academy's philosophy, programmes and learning approach.
• Understand each child's learning needs and recommend appropriate programmes and subjects.
• Organise and coordinate trial lessons and follow up with parents after trials.
• Convert enquiries and trials into enrolments.
• Identify opportunities to introduce additional subjects and programmes to existing students.
• Re-engage existing and former students to encourage continued enrolment.
• Build and maintain a strong pipeline of prospective students.
• Work towards agreed student enrolment, conversion and revenue targets.
• Maintain accurate records of enquiries, trials, enrolments and follow-ups.
• Build strong, trusting relationships with parents and students.
• Understand parents' concerns and expectations through meaningful conversations.
• Conduct regular follow-ups with parents to understand their child's progress and experience.
• Handle parent feedback, concerns and complaints professionally and proactively.
• Investigate issues, take appropriate corrective action and elevate matters when necessary.
• Manage student withdrawals and identify opportunities to improve retention.
• Ensure that parents receive timely and appropriate communication regarding their child's learning experience.
• Ensure the overall parent and student experience reflects Lumina Academy's standards and values.
• Oversee the day-to-day operations of the centre.
• Manage class schedules, classroom allocation and student attendance.
• Ensure that classrooms and common areas are clean, organised and welcoming.
• Manage teaching materials, worksheets, printing and centre inventory.
• Oversee fee collection and payment follow-ups.
• Ensure the centre's equipment, IT systems and facilities are functioning properly.
• Manage opening and closing procedures.
• Monitor CCTV and centre security procedures.
• Liaise with the landlord, contractors and service providers when required.
• Ensure appropriate health, safety and operational standards are maintained.
• Identify operational issues and take initiative to resolve them promptly.
• Take ownership of the overall performance and growth of the centre.
• Monitor key indicators such as enquiries, trial numbers, conversion rates, enrolments, retention and revenue.
• Analyse centre performance and identify opportunities for improvement.
• Work closely with the Managing Director to implement initiatives that drive student growth and improve the parent experience.
• Contribute ideas and initiatives to strengthen Lumina Academy's presence within the local community.

Skills

Sales experience

Communication

Organisational skills

Problem-solving

Ownership mindset

Customer service

Education

Diploma or degree preferred

Job description

Lumina Academy in Singapore seeks an energetic Centre Manager to lead the face of the brand, oversee enrolments, operations and parent communications.

You will drive student enrolments and revenue while ensuring a high level of service in a hands-on, customer-facing setting; 5-day work week with weekend hours.

This role offers growth as Lumina expands and opportunities to shape the experience.