CCTV Maintenance Engineer

ST ENGINEERING URBAN SOLUTIONS LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ST ENGINEERING URBAN SOLUTIONS LTD. in Singapore seeks a maintenance professional responsible for security systems at customer sites.

You will ensure fault rectification and system uptime in line with SLA, performing preventive and corrective maintenance on access control, CCTV, and related hardware. The role requires coordinating with subcontractors and customers, preparing maintenance checklists, and supporting contract administration.

Qualifications

• 2+ years in maintenance of physical security systems.
• Experience with security devices like readers, controllers, CCTV preferred.
• Willing to be on standby for faults after hours.
• Good communication with customers.
• Able to work under pressure and meet deadlines.

Responsibilities

• Perform route preventive maintenance, patching and updates of the system.
• Provide corrective maintenance for frontend devices such as access control readers, controllers, CCTV.
• Ensure deployed system functionalities and working condition at all times.
• Rectify faults, perform software enhancements, and conduct testing to meet contractual requirements.
• Collaborate with operations to maximize uptime and meet KPIs.
• Prepare service checklists and billing reports for PM/CM works.
• Coordinate with subcontractors and customers on site matters.
• Assist with A&A and VO works during maintenance cycles.
• Perform other duties as assigned.

Skills

Access control

CCTV

Security systems

Fault diagnosis

Tools

Networking equipment

Server hardware

Job description

The person will be responsible for the maintenance of security systems of customer sites. He will ensure that any faults pertaining to the functional and operational aspects of the systems are being rectified based on the Service Level Requirement SLA.

Key Responsibilities:

• Perform route Preventive Maintenance, patching and updates of the system.
• Provide Corrective Maintenance works/activities for frontend devices such as access control readers, controllers, CCTV.
• Responsible for the deployed system functionalities and working condition at all times.
• Perform fault rectifications, software enhancement, bug fixes, testing and commissioning to meet contractual requirements.
• Working as a team to support operations, ensure optimum uptime and achieve business KPI.
• Collate reports and checklist of PM works for billing purpose and CM works report for filing.
• Prepare/updates service checklist.
• Monitor of spare parts availability to support and meet downtime of system. Monitor of EOL/EOS of equipment installed.
• Co-ordinate with sub-contractors and customer on site matters, work schedule and quality of work.
• Support Contract administration works (Ordering, billing milestone, O&M submission, Operation Manual submission, maintenance checklist and asset list).
• Assist A&A work/ VO work for sites during maintenance cycle.
• Perform other job responsibilities as and when assigned.

Requirements:

• With electrical engineering experiences are also welcome.
• At least 2 years of working experience in Maintenance industry, preferably in Physical Security System market. Those with project execution experience will be added advantage.
• Able to be on standby for fault recall after office hours, based on rotation basis.
• Knowledge in Security /Server System / Network equipment will be an added advantage.
• Possess good analytical skills and ability to communicate with customers at all level.
• The ability to work quickly and under pressure. Good problem-solving skills needed.