Assistant Manager (Casino Market Development) - India Market

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a dynamic sales and business development professional to drive growth in defined markets. You will collaborate across teams, nurture key client relationships, and promote the LVS brand while upholding exceptional hospitality standards.

The role emphasizes strategic planning, market-driven initiatives, and strong leadership to deliver growth and superior customer experiences in a fast-paced environment.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Prior experience in sales, business development, relationship marketing, hospitality, or related role within India Region.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture.
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Embrace challenges and maintain a positive attitude while balancing multiple tasks.

Responsibilities

• Work effectively with the Market Development sales team to drive business from defined target markets.
• Promote communication, collaboration and knowledge sharing to build dynamic teams aligned with MBS values.
• Take ownership in personal professional development and growth.
• Operate under a shared vision with leadership-driven objectives.
• Collaborate with other teams to build a business-focused, people-centric organization.
• Protect the integrity and reputation of Marina Bay Sands and the team.
• Promote the integrated resort and drive awareness of LVS properties.
• Grow and maintain a defined book of business through personalized sales engagement.
• Develop strong relationships with customers to drive visitation to Marina Bay Sands.
• Ensure excellent customer experience at all touchpoints, per guidelines.
• Manage budgets and allowances in line with customer reinvestment strategies.
• Understand demographics and competition to support strategy design and execution.
• Contribute to timely market initiatives with measurable targets.
• Support long-term growth and profitability through collaborative strategic planning.

Skills

Customer-centric

Time management

Organizational skills

Communication skills

Multi-tasking

Education

Diploma/Degree in hospitality or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

WE TAKE YOU ABOVE BEYOND

Job Responsibilities Leadership and Development

• Work effectively with the respective Market Development sales team designed to drive business from defined target markets.
• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Take ownership in personal professional development and growth.
• Operate well under a shared vision with shared business objectives under senior leadership.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members.

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Strategic Planning and Implementation

• Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
• Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.
• Actively contribute to collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands.

Job Requirements Education & Certification

Diploma/Degree in hospitality or related field preferred

Experience

Prior experience in sales, business development, relationship marketing, hospitality, or related role within India Region.

Other Prerequisites

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Adept at balancing the need for multi-tasking and prioritization of tasks.
• Embrace challenges and overcome obstacles with positive attitudes.
• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.