Case Manager

nexthire private limited; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Remote or hybrid work option

Modern, MRT-accessible office

Job summary

nexthire private limited is seeking a Case Manager PR to oversee end-to-end immigration applications from Singapore Citizenship and PR to LTVP and appeals. The role emphasizes ownership, precision, and independent work within a collaborative team.

For the right candidate, remote or hybrid work arrangements may be considered. You will handle intake, document preparation, ICA submissions, and case tracking, maintaining accurate digital records and communicating clearly with clients.

Qualifications

• Minimum 1 year of hands-on experience managing Singapore immigration cases (Citizenship, PR, LTVP or appeals) in a consultancy or legal setting.
• Experience with ICA e-Services and EP Online is preferred.
• Strong documentation, deadline-tracking, and client communication skills are essential.

Responsibilities

• Manage the full lifecycle of immigration cases from intake to submission and tracking.
• Maintain organized digital records and track deadlines, renewals, and milestones in the CRM.
• Communicate with clients to gather information and clarify documentation requirements.

Skills

Attention to detail

Time management

Client communication

Documentation accuracy

Self-motivated

Tools

ICA e-Services

EP Online

MS Office/Google Workspace

CRM software

Job description

Case Manager PR

Roles & Responsibilities

• You’ll be a key member of an established group, managing the end-to-end process of immigration applications, from Singapore Citizenship and Permanent Residency (PR) to Long-Term Visit Passes (LTVP), and appeals

• This role is ideal for someone who takes ownership, works independently within a team, and thrives on precision. For the right candidate, remote or hybrid arrangements may be considered.

Key Responsibilities

Case Management

• Handle the full lifecycle of immigration applications — from intake, document preparation, and submission to ICA to case tracking and follow-up.

• Maintain accurate and organized digital records, tracking deadlines, renewals, and key milestones via our CRM system.

• Communicate with clients to gather required information and clarify documentation requirements.

Quality & Compliance

• Conduct thorough checks to ensure every submission meets ICA and MOM standards.

• Stay up to date with policy changes and integrate them into internal workflows and checklists.

Client Communication

• Serve as the main liaison for assigned clients, providing regular updates in clear, client-friendly language .

• Offer professional guidance and reassurance throughout the application process.

Process Improvement

• Spot workflow inefficiencies and recommend improvements.

• Develop templates, SOPs, and checklists to streamline operations.

• Assist in adopting digital tools or automation to enhance productivity.

Requirements

• Experience: Minimum 1 years of hands-on experience managing Singapore immigration cases (Citizenship, PR, LTVP or appeals) in a consultancy, legal

• Technical Skills: Familiar with ICA e-Services, EP Online, MS Office/Google Workspace; CRM or workflow software experience is a plus.

• Core Strengths: Exceptional attention to detail, documentation accuracy, time management, and client communication.

• Mindset: Self-motivated, responsible, and committed to continuous learning.

Bonus Points

• Experience drafting appeal or cover letters for complex cases.

• Familiarity with immigration technology or AI-based document tools.

What We Offer

• Competitive salary and performance bonus

• A collaborative, modern work environment minutes from MRT access

• Supportive culture that rewards initiative and innovation

• Option for remote or hybrid work for the right candidate