Senior Immigration Associate

the immigration people pte. ltd.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

the immigration people pte. ltd. seeks an Immigration Associate to liaise with clients and internal stakeholders while handling Singapore inbound immigration matters under supervision.

You will build knowledge of Singapore immigration regulations to provide tailored, high-quality advisory and service, with room for growth into more senior roles. Responsibilities include coordinating applications (LTVP/PR/Citizenship/Work Passes), gathering documents, answering client queries promptly, and

Qualifications

• Knowledge of Singapore inbound immigration regulations and policies.
• Excellent client-facing communication and rapport-building skills.
• Ability to collate documents, manage inquiries and respond within target times.

Responsibilities

• Liaising with clients and assisting with the application of the relevant Singapore immigration applications
• Providing application overview, collating clients’ documents / information and addressing clients’ queries within Company’s stipulated response time, in a timely and professional manner
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Assisting with the preparation and submission of client’s Singapore immigration applications (LTVP / PR / Citizenship / Work Passes / etc)
• Regularly interacting with clients through telephone calls, email communications, WhatsApp communications or face-to-face meetings.
• Managing full spectrum of case process from initiation to advising on outcome of applications
• Preparing immigration advice for clients
• Managing systems / databases for application tracking and record-keeping purposes

Skills

Client liaison

Regulatory knowledge

Communication skills

Documentation accuracy

Job description

THE ROLE

An Immigration Associate’s responsibilities include day-to-day liaison with clients and internal stakeholders at all levels, under the supervision of the direct reporting supervisor. The incumbent will be exposed to full range of Singapore immigration work. This role is responsible for developing and maintaining a strong knowledge of the Singapore inbound immigration regulations and policies, and are able to effectively use this knowledge to offer a high quality service and advisory adapted to our clients’ needs. This role can lead to positions of increasing responsibilities and satisfaction.

JOB DESCRIPTION

• Liaising with clients and assisting with the application of the relevant Singapore immigration applications
• Providing application overview, collating clients’ documents / information and addressing clients’ queries within Company’s stipulated response time, in a timely and professional manner
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Assisting with the preparation and submission of client’s Singapore immigration applications (LTVP / PR / Citizenship / Work Passes / etc)
• Regularly interacting with clients through telephone calls, email communications, WhatsApp communications or face-to-face meetings.
• Managing full spectrum of case process from initiation to advising on outcome of applications
• Preparing immigration advice for clients
• Managing systems / databases for application tracking and record-keeping purposes