Case Management Specialist – HR Data & Insights

St Engineering; Singapore; On-site; SGD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering in Singapore invites a Case Management Executive (DSC/ET) to support HR data integrity and case resolution. You will liaise with HR professionals to address queries, analyze operational data, and drive improvements in HR processes.

You should have customer service experience, strong communication and analytical skills, and meticulous attention to detail. Proficiency with SAP-HR and MS Office is preferred. This role offers a dynamic environment and comprehensive benefits.

Qualifications

• Customer service experience is advantageous.
• Excellent communication and interpersonal skills.
• Strong analytical abilities.
• Meticulous with keen attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Liaise with HR professionals to address queries and rectify HR data discrepancies.
• Facilitate analysis of operational data to detect and rectify issues.
• Investigate data inaccuracies in SAP-HR systems to determine root causes.
• Maintain accurate file logs and support trend reporting.
• Communicate guidance clearly via phone or email and explain policies.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Analytical skills

Attention to detail

Tools

Microsoft Excel

Microsoft Word

SAP-HR

Job description

ST Engineering in Singapore invites a Case Management Executive (DSC/ET) to support HR data integrity and case resolution. You will liaise with HR professionals to address queries, analyze operational data, and drive improvements in HR processes.

You should have customer service experience, strong communication and analytical skills, and meticulous attention to detail. Proficiency with SAP-HR and MS Office is preferred. This role offers a dynamic environment and comprehensive benefits.