Case Executive: Service & Data Integrity Lead

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a Case Executive (2 pax) for October 2026 to September 2027, located at Hillview Link. You will manage service personnel cases, resolve scheme and benefits issues, and ensure timely responses within KPIs and SLAs.

Requirements include IT proficiency, especially Excel and Outlook, plus strong communication skills. Salary SGD 2,800–3,200 monthly; offered subject to confirmation and experience.

Qualifications

• Knowledge of IT and Microsoft Office applications.
• Proficient in Microsoft Excel and Outlook.
• Strong communication skills, both spoken and written.

Responsibilities

• Act as the primary touchpoint and case manager for service personnel, resolving service scheme and benefits issues within KPIs and SLAs.
• Handle queries related to service schemes and benefits via multiple channels including phone, email, and FormSG.
• Provide accurate information on products, services, billing, account management and policies.
• Administer service schemes including Retention Bonuses, ensuring eligible and timely processing.
• Manage contract administration for servicemen, including extensions and related processes.
• Investigate and rectify discrepancies in E-HR records to ensure accurate activation and allocation of entitlements.
• Verify and correct E-HR data to ensure prompt disbursement of payments and update dependents’ records.

Skills

IT knowledge

MS Excel

MS Outlook

Job description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a Case Executive (2 pax) for October 2026 to September 2027, located at Hillview Link. You will manage service personnel cases, resolve scheme and benefits issues, and ensure timely responses within KPIs and SLAs.

Requirements include IT proficiency, especially Excel and Outlook, plus strong communication skills. Salary SGD 2,800–3,200 monthly; offered subject to confirmation and experience.