Case Executive: Strategic Case Management & Customer Support

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Job summary

ScienTec Consulting Pte Ltd is seeking a detail-oriented Case Executive to support case management, customer enquiries and administrative operations in Singapore. The role suits candidates with background in customer service, case management, HR administration or operations.

Responsibilities include serving as the main contact for assigned cases, handling enquiries about benefits and policies, managing cases from enquiry to resolution, and maintaining accurate employee records in internal

Qualifications

• Experience in customer service, case management, HR administration or operations.
• Serve as main point of contact for assigned cases.
• Maintain accurate records in CRM and document interactions.

Responsibilities

• Serve as main contact for assigned cases and respond to enquiries via phone, email and online channels.
• Handle enquiries relating to employee/service benefits, schemes, policies and administrative matters.
• Manage cases from initial enquiry through resolution while meeting required service standards and timelines.
• Support administration of benefits, retention schemes, contract extensions and related processes.
• Review and maintain accurate employee records and rectify discrepancies in internal systems.
• Coordinate with internal teams to resolve system, data and entitlement-related issues.
• Maintain accurate documentation and records of customer interactions in the CRM system.
• Assist with appeals and exception/deviation cases, including preparation of supporting information.
• Handle complaints professionally and escalate complex cases where required.
• Ensure all cases are handled in accordance with relevant internal policies, procedures and service standards.
• Work closely with internal stakeholders and contribute towards team KPIs and service quality targets.

Skills

Customer service

Case management

HR administration

Operations

Education

Diploma or Degree in any discipline

Job description

ScienTec Consulting Pte Ltd is seeking a detail-oriented Case Executive to support case management, customer enquiries and administrative operations in Singapore. The role suits candidates with background in customer service, case management, HR administration or operations.

Responsibilities include serving as the main contact for assigned cases, handling enquiries about benefits and policies, managing cases from enquiry to resolution, and maintaining accurate employee records in internal