Case Management Executive (Entry level welcome) (DSC/ET)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Opportunities to work on cutting-edge技

Job summary

ST Engineering's eServ team seeks a data-coordination role to liaise with HR professionals, rectify HR data discrepancies, and analyze operational data to detect issues and support policy improvement. You will collate data for sense-making and trend reporting to inform agency communications.

Join a role that blends data analytics with HR data governance, offering opportunities to drive efficiency across finance, payroll, HR, and customer care functions within a leading Singaporean technology

Qualifications

• Degree or higher in any discipline.
• Customer service experience advantageous.
• Excellent communication and interpersonal skills.
• Strong analytical skills.
• Meticulous with keen attention to detail; service-oriented and a good team player.
• Proficient in Microsoft Office applications (Excel & Word).
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Responsibilities

• Liaise with HR professionals to provide data solutions and follow up on queries.
• Investigate and rectify data discrepancies in SAP-HR systems with data administrators and process owners.
• Analyse trends from data and support policy formulation and process improvements.
• Provide clear responses to queries via phone or email, explaining policies in applicable scenarios.

Skills

Customer service

Excellent communication

Strong analytical skills

Meticulous attention to detail

Team player

MS Office (Excel & Word)

Applied AI/workflow automation

Generative AI tools proficiency

Education

Bachelor's degree or equivalent

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO)services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter into day's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will be required to liaise and follow up with HR professionals to provide solutions to queries/request raised and/or to follow through the rectification of HR data discrepancies, if any. At the same time, you will also facilitate the analysis on operational data to detect, rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense-making and trending to improve policy formulation, systems, and processes.

Be Part of Our Success

• Coordinate/ Liaise – Correspond with various agencies to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.
• Investigate– Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.
• Analyse– Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.
• Communicate– Provide clear and concise advice and responds to the queries raised via phone call and/or email. Explain elaborate policies in various applicable scenarios.

Qualities We Value

• Degree in any discipline
• Individuals with customer service experience will be advantageous
• Excellent communication and interpersonal skills
• Strong analytical skills
• Meticulous with keen attention to details, service-oriented, good team player
• Able to work in a fast-paced ever-changing environment
• Proficient in Microsoft Office applications (Excel & Word)
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.