Card Operations Specialist — Reconciliation & AML

GREEN LINK DIGITAL BANK PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Green Link Digital Bank in Singapore seeks an Operations Officer to strengthen card operations and payment settlement processes. You will establish SOPs, manage reconciliations with Visa/Mastercard, and oversee dispute resolution while ensuring compliance and timely execution.

You will perform AML checks, support ad-hoc initiatives, and collaborate with Product and Operations teams to maintain high service levels and drive improvements.

Qualifications

• Bachelor’s degree in Banking, Finance or equivalent is required.
• Minimum 4 years of prior work experience in banking operations or similar roles.
• Strong knowledge of KYC/AML regulations and risk and control requirements.
• Experience in card operations and related processes.
• Good communication, multi-tasking and time-management skills.

Responsibilities

• Establish SOPs for the new Card business and coordinate with Product teams.
• Perform daily clearing and settlement reconciliation with Visa/Mastercard and GL accounts.
• Reconcile Nostro and Securities Custody accounts on a regular basis.
• Manage end-to-end dispute resolution and chargebacks in line with timelines.
• Support ad-hoc projects and participate in UAT testing for Card products.
• Perform AML checks and raise STR when required.
• Verify signatures on manually submitted applications.
• Provide cross-functional support within Operations as needed.
• Work with stakeholders to ensure service levels and quality in end-to-end delivery.
• Identify opportunities for continual process improvements.

Skills

SOP development

Reconciliation

Chargebacks

AML checks

Signature verification

Cross-functional collaboration

Process improvement

Stakeholder management

Education

Bachelor’s degree in Banking/Finance

Tools

MS Excel

VBA (advantage)

Job description

Green Link Digital Bank in Singapore seeks an Operations Officer to strengthen card operations and payment settlement processes. You will establish SOPs, manage reconciliations with Visa/Mastercard, and oversee dispute resolution while ensuring compliance and timely execution.

You will perform AML checks, support ad-hoc initiatives, and collaborate with Product and Operations teams to maintain high service levels and drive improvements.