Card Operations Specialist: Payments & Compliance

Maribank Singapore Private Limited; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Maribank Singapore Private Limited is seeking an experienced Bank Operations Associate to join the Card and Loan Operations team. You will provide high-quality support, handle processing tasks, and ensure issues are resolved within SLA while maintaining regulatory compliance.

The role involves testing and implementing system enhancements, assisting with operational products, and contributing to KPI achievement through efficient problem resolution and strong communication skills.

Qualifications

• Diploma or bachelor's degree required.
• 3+ years in Card Operations within banking preferred.
• Experience in Consumer Loan Operations is a plus.
• Strong analytical and communication skills.

Responsibilities

• Provide high-quality support to Card and Loan Operations.
• Handle processing tasks (Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance).
• Ensure timely resolution of issues and adherence to KPIs and SLAs.
• Assist in testing and implementing system/process enhancements.
• Adhere to controls and regulatory requirements.
• Support other operational products as needed.

Skills

Analytical skills

Verbal & written communication

Multitasking & time management

MS Excel

MS Word

Education

Diploma/Bachelor's degree

Tools

MS Office

Job description

Maribank Singapore Private Limited is seeking an experienced Bank Operations Associate to join the Card and Loan Operations team. You will provide high-quality support, handle processing tasks, and ensure issues are resolved within SLA while maintaining regulatory compliance.

The role involves testing and implementing system enhancements, assisting with operational products, and contributing to KPI achievement through efficient problem resolution and strong communication skills.