Operations Officer

Green Link Digital Bank (GLDB); Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Green Link Digital Bank in Singapore is seeking a Senior Operations Officer to help establish SOPs for the new Card business, and to work with Product teams as the SME for Operations. You will perform daily clearing and settlement reconciliation with payment schemes and internal GL accounts, and investigate settlement breaks.

The role includes Nostro and Securities Custody reconcilations, end-to-end chargebacks, AML screening, and UAT participation.

Qualifications

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working knowledge in card operations.
• Strong working knowledge of applicable card products and best practices of card processes.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.
• Technological orientation with proficiency in MS Excel VBA an added advantage.

Responsibilities

• Help establish Standard Operating Procedures (SOPs) for the new Card business and work with Product teams as the SME for Operations department.
• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.
• Perform daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.
• Dispute Resolution (Chargebacks): Manage the end-to-end dispute resolution process, review customer disputes, initiate chargebacks where applicable, and ensure VISA/Mastercard timelines compliance.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.
• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Perform signature verification for manual application submitted by the customer.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Skills

Communication skills

Time management

Attention to detail

Team player

Education

Bachelor's degree in Banking or Finance

Tools

MS Excel VBA

Job description

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for Senior Operations Officer to grow our business.

Responsibilities

• Help establish Standard Operating Procedures (SOPs) for the new Card business and work with Product teams as the SME for Operations department.
• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.
• Performing daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.
• Dispute Resolution (Chargebacks): Manage the end-to-end dispute resolution process. Review customer transaction disputes, initiate chargebacks where applicable, and ensure compliance with VISA/Mastercard dispute timelines and regulations.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.
• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Perform signature verification for manual application submitted by the customer.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Requirements

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working compliance knowledge in card operations.
• Strong working knowledge of applicable card products and best practices of card processes.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.
• Technological orientation with proficiency in MS Excel VBA an added advantage.

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