Captain | Somma

The Lo & Behold Group; Singapore; On-site; SGD 28,000 - 48,000; Full time

Benefits offered by this job

Sales incentives

Medical coverage

Dining discounts

Milestone celebrations

Long-service sabbaticals

Job summary

The Lo&Behold Group in Singapore seeks a guest experience ambassador for its Somma restaurant. You will ensure guest satisfaction, help open/close the restaurant, and support a high-standard service environment.

We value proactive, thoughtful team members who own outcomes, stay curious, and contribute to a culture of care. Benefits include a monthly sales incentive, medical coverage, dining discounts across venues, celebrations for milestones, and one-month sabbaticals for long service.

Responsibilities

• Proactively ensuring guest experience is delivered to the highest standards
• Prepare the restaurant for opening and closing
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• Explaining the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Assisting station-in-charge to ensure that all guests’ needs are met, and attend to tables in between courses

Skills

Guest-centric attitude

Attention to detail

Ownership of outcomes

Curiosity and learning

Job description

Somma is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in charge of:

• Proactively ensuring guest experience is delivered to the highest standards
• Prepare the restaurant for opening and closing
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• Explaining the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Assisting station-in-charge to ensure that all guests’ needs are met, and attend to tables in between courses

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others.

• TLBG Partnership Programme (a monthly sales incentive)
• medical and insurance coverage
• employee dining discounts across our venues
• celebrations for each individual’s key milestones
• one month sabbaticals for long-service individuals

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms