Call Centre Manager

Success Human Resource Centre; Singapore; On-site; SGD 60,933 - 72,986; Full time

Benefits offered by this job

Performance Bonus

Job summary

Success Human Resource Centre Pte Ltd. is hiring for a permanent role at Changi Business Park, working hours from Monday to Friday, 9am to 6pm. The role focuses on managing day-to-day sales operations, achieving productivity, and supporting Team Managers in performance management.

The ideal candidate will have at least 2 years of experience in managing outbound telemarketing sales teams, proficiency in Microsoft Excel, and certifications in CGI and Health Insurance. The position offers a salary of up to $6000 plus performance bonuses.

Qualifications

• Minimum 2 years of experience managing a telemarketing sales team.
• CGI certification and Health Insurance certification preferred.
• Demonstrated professional knowledge of computer skills.

Responsibilities

• Manage day-to-day operations of the sales channel.
• Support Team Managers to achieve productivity levels and sales targets.
• Monitor and improve performance of Call Centre management.

Skills

Management of outbound telemarketing sales team

Proficient in Microsoft Excel

Service attitude

Coaching and staff retention

Education

A level or Diploma in any field

Job description

Permanent role at Changi Business Park (Deployed to DBS). Mon - Friday (9am-6pm). Up to $6000 + Performance Bonus.

Job Responsibilities

• Management of day-to-day operations of the sales channel including financial budgets, communications, training, sales/performance management & staff coaching & retention.
• Support & drive Team Managers on sales operational requirements, to achieve and exceed team productivity levels and sales targets.
• Initiate and execute motivation programs and track performance of teams, decide/plan fun incentives and competitions for Team Managers and Telemarketers.
• Monitor and improve Call Centre and channel management performance with other departments or divisions within the company and business partners.
• Take ownership on sales.
• Reporting to Management on performance and results.

Qualifications

• Candidate must possess at least an A level or Diploma in any field.
• At least 2 years of experience managing outbound telemarketing sales team.
• Preferably CGI certified (also known as BCP and PGI) and Health Insurance (HI) certified.
• Demonstrate service attitude and professional/technical knowledge of computer and system skill (Microsoft Excel).
• Must be proficient in Microsoft Excel.
• Experience in working in a computerized environment will be an advantage.