Telemarketing Customer Service Executive [ 5 days, Tanjong Pagar ]

ZHONG QI FUTURE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 28,000 - 37,000; Full time

Job summary

ZHONG QI FUTURE (SINGAPORE) PTE. LTD. is seeking a Telemarketing Customer Service Executive to drive outbound calls and generate qualified leads for insurance and financial products.

The role involves presenting solutions, arranging appointments, and handing off leads to consultants for follow-up, with a target-driven environment. The position requires a diploma or higher qualification and strong communication skills.

Qualifications

• Diploma or higher qualification.
• Experience in telemarketing, telesales, customer service, or financial services is preferred.
• Strong communication and interpersonal skills.
• Confident and comfortable making outbound calls.
• Able to explain products clearly and engage potential customers effectively.

Responsibilities

• Make outbound calls to potential customers using company-provided leads.
• Introduce and recommend suitable insurance and financial products.
• Identify interested customers and generate qualified leads.
• Arrange face-to-face appointments for interested customers.
• Hand over qualified leads to financial consultants for further follow-up.
• Maintain accurate records of customer interactions and appointments.
• Follow up with potential customers and support ongoing telemarketing campaigns.
• Work towards assigned sales and appointment targets.

Skills

Outbound calls

Customer service

Communication

Sales mindset

Independent worker

Education

Diploma or higher qualification

Job description

Telemarketing Customer Service Executive

Base Salary: $2,500 - $3,300 (Based on Experience) + Commission

Location: Tanjong Pagar

Work Schedule:

• Monday to Friday: 9:00 AM – 6:00 PM

• Monthly Rest Days: 8

Responsibilities:

• Make outbound calls to potential customers using company-provided leads

• Introduce and recommend suitable insurance and financial products

• Identify interested customers and generate qualified leads

• Arrange face-to-face appointments for interested customers

• Hand over qualified leads to financial consultants for further follow-up

• Maintain accurate records of customer interactions and appointments

• Follow up with potential customers and support ongoing telemarketing campaigns

• Work towards assigned sales and appointment targets

Requirements:

• Diploma or higher qualification

• Relevant telemarketing, telesales, customer service, or financial services experience is preferred

• Strong communication and interpersonal skills

• Confident and comfortable making outbound calls

• Able to explain products clearly and engage potential customers effectively

• Sales-driven and comfortable working towards performance targets

• Responsible, proactive, and able to work independently

• Candidates able to start work immediately or on short notice will have an advantage