Call Centre Agent (Inbound)

Connect Centre Pte Ltd; Singapore; On-site; SGD 22,000 - 26,000; Full time

Benefits offered by this job

Training provided

12 weeks probation

Job summary

Connect Centre Pte Ltd is seeking a customer-focused call centre associate for on-site work in Singapore. You will handle inbound and outbound calls, provide accurate information, assist with appointment scheduling and document verification, and escalate security-related issues.

Candidates should have at least one year in a call centre, be proficient in MS Office, and able to speak/write multiple languages. Must maintain confidentiality and meet SLA/KPI targets.

Qualifications

• Minimum GCE 'O' level qualification or equivalent.
• Minimum 1 year experience in a call centre setting is advantageous.
• Proficient in relevant computer applications i.e. Microsoft Office.
• Able to speak and write more than one language.
• Must be able to handle stress extremely well.
• Good verbal communication skills.

Responsibilities

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines & ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Skills

Good verbal communication skills

Speak and write more than one language

Proficient in Microsoft Office

Handle stress extremely well

Education

GCE O level or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines & ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Requirements

• Minimum GCE'O' level qualification or equivalent
• Minimum 1 year experience in a call centre setting is advantageous
• Proficient in relevant computer applications i.e. Microsoft Office
• Able to speak and write more than one language
• Must be able to handle stress extremely well
• Good verbal communication skills

Other Information

• Monthly basic salary range of $2,000 to $2,300
• Employment is subject to confirmation after 12 weeks of probation
• Training is provided
• Official working hours are from Mondays to Fridays, from 8.30am to 5.30pm, and Saturdays from 8.30am to 12.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance