Call Centre Co -Ordinator (Concrete)

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

YTL Concrete (S) PTE. LTD. is seeking a customer-service oriented professional to manage concrete orders, coordinate deliveries, and resolve issues with customers. You will build and maintain strong relationships while interacting with project teams and customers across office and site locations.

The role requires working 6 days, including shifts, and the ability to travel within the west region of Singapore. Prior knowledge of concrete products and strong communication skills are highly valued.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers.
• A strong customer service orientation is crucial for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.
• Working 6 days / shift flexibility is required.

Responsibilities

• Order Management: handle concrete orders and coordinate delivery schedules.
• Problem Resolution: address customer concerns related to orders and deliveries.
• Customer Relationship Management: build and maintain positive customer relationships.
• Lead generation: assist in seeking leads and marketing/cold-call to projects.
• Handle enquiries and initial supply arrangements.
• Communicate with customer offices and sites to discuss delivery requirements.
• Proactive follow-up with customers.
• Other ad hoc assignments as needed.

Skills

Communication Skills

Customer Service Skills

Concrete knowledge

Job description

Key Responsibilities:

• Customer Order Management:Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfilment of orders.

  Problem Resolution:Addressing customer concerns and complaints related to concrete orders and deliveries.

• Customer Relationship Management:Building and maintaining positive relationships with customers.

• Assistin seeking lead supply from various prospects and perform, marketing/cold-call to project in charge.

• Handle enquiries, initialling of supply arrangements.

• Communicatewith customer office and site to discuss on delivery requirement.

• Proactive Customer Follow-Up

• Other ad hocassignment as assigned.
  

Able to travel and work in the west of Singapore.

Skills and Qualifications:

Communication Skills:Excellent verbal and written communication skills are essential for interacting with customers.

Customer Service Skills:A strong customer service orientation is crucial for building positive relationships with customers.

Basic Knowledge of Concrete Products:Familiarity with concrete types, specifications, and applications is beneficial.

Working Hour: Able to work 6 days / perform shift.