Call Centre Operator

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

YTL Concrete (S) PTE. LTD. in Singapore, West region, is seeking a proactive Customer Service Executive to manage concrete orders, coordinate delivery schedules and build strong client relationships.

You will handle inquiries, assist with lead generation, and liaise between customers, site and office to ensure on-time deliveries. The role requires excellent communication and a willingness to work 6 days per week.

Qualifications

• Excellent verbal and written communication with customers.
• Strong customer service orientation.
• Familiarity with concrete types, specifications, and applications.
• Willingness to work 6 days / shifts.

Responsibilities

• Handle concrete orders and coordinate with customers on delivery schedules.
• Resolve customer concerns and complaints about orders and deliveries.
• Build and maintain positive relationships with customers.
• Assist in seeking lead supply from prospects and perform marketing/cold-calling to project in charge.
• Handle enquiries and initial supply arrangements.
• Communicate with customer office and site about delivery requirements.
• Proactive customer follow-up.
• Other ad hoc assignments.

Skills

Communication Skills

Customer Service Skills

Concrete knowledge

Job description

Job Description & Requirements

Key Responsibilities:

• Customer Order Management:Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfilment of orders.

  Problem Resolution:Addressing customer concerns and complaints related to concrete orders and deliveries.

• Customer Relationship Management:Building and maintaining positive relationships with customers.

• Assistin seeking lead supply from various prospects and perform, marketing/cold-call to project in charge.

• Handle enquiries, initialling of supply arrangements.

• Communicatewith customer office and site to discuss on delivery requirement.

• Proactive Customer Follow-Up

• Other ad hocassignment as assigned.
  

Able to travel and work in the west of Singapore.

Skills and Qualifications:

Communication Skills:Excellent verbal and written communication skills are essential for interacting with customers.

Customer Service Skills:A strong customer service orientation is crucial for building positive relationships with customers.

Basic Knowledge of Concrete Products:Familiarity with concrete types, specifications, and applications is beneficial.

Working Hour: Able to work 6 days / perform shift.