Cafe Manager: Lead Operations & Guest Experience

Martino Agency; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Martino Agency is seeking an experienced Cafe Manager to lead daily cafe operations and drive business growth in Singapore. You will supervise staff, ensure exceptional customer service, manage inventory, and oversee budgeting and procurement.

You will recruit and train teams, promote brand standards, and develop policies to comply with health and safety regulations. A customer-focused mindset and knowledge of coffee trends are essential.

Qualifications

• Proven experience as a Cafe Manager or in a similar leadership role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for delivering outstanding service.
• Knowledge of coffee and beverage trends and cafe menu development.
• Proficiency in using point-of-sale systems and related technology.

Responsibilities

• Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control.
• Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards.
• Create and maintain a positive and welcoming atmosphere for customers.
• Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations.
• Monitor and manage inventory levels, order supplies, and optimize stock control.
• Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers.
• Handle administrative tasks, including scheduling, budgeting, and financial reporting.
• Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement.
• Stay informed about industry trends, new products, and customer preferences.
• Address customer complaints and feedback in a timely and effective manner.

Skills

Leadership

Customer service

Staff management

Communication

Coffee/beverage knowledge

POS systems

Tools

POS systems

Job description

Martino Agency is seeking an experienced Cafe Manager to lead daily cafe operations and drive business growth in Singapore. You will supervise staff, ensure exceptional customer service, manage inventory, and oversee budgeting and procurement.

You will recruit and train teams, promote brand standards, and develop policies to comply with health and safety regulations. A customer-focused mindset and knowledge of coffee trends are essential.