Cafe Manager: Lead Service, Ops & Growth

Martino Agency; Singapore; Presencial; SGD 45 000 - 75 000; Tempo integral

Resumo da oferta

Martino Agency is seeking an experienced Cafe Manager to lead daily cafe operations in Singapore. You will oversee staff, service quality, and inventory while driving growth and brand standards.

You will recruit, train, and mentor team members, create a welcoming atmosphere, implement policies, manage budgeting, and collaborate with suppliers. A strong passion for coffee trends and customer service is essential.

Qualificações

• Experience as Cafe Manager or in a similar leadership role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for delivering outstanding service.
• Knowledge of coffee and beverage trends, as well as cafe menu development.
• Proficiency in using point-of-sale systems and other relevant technology.
• Understanding of health and safety regulations in a cafe setting.

Responsabilidades

• Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control.
• Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards.
• Create and maintain a positive and welcoming atmosphere for customers.
• Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations.
• Monitor and manage inventory levels, order supplies, and optimize stock control.
• Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers.
• Handle administrative tasks, including scheduling, budgeting, and financial reporting.
• Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement.
• Stay informed about industry trends, new products, and customer preferences.
• Address customer complaints and feedback in a timely and effective manner.

Conhecimentos

Leadership

Communication

Customer service

Coffee/beverage knowledge

POS systems

Descrição da oferta de emprego

Martino Agency is seeking an experienced Cafe Manager to lead daily cafe operations in Singapore. You will oversee staff, service quality, and inventory while driving growth and brand standards.

You will recruit, train, and mentor team members, create a welcoming atmosphere, implement policies, manage budgeting, and collaborate with suppliers. A strong passion for coffee trends and customer service is essential.