Cafe Captain: Lead Guest Experience & Team Excellence

CONRAD SINGAPORE MARINA BAY; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Conrad Singapore Marina Bay is seeking an Oscar's Cafe Captain to lead a team in the outlet, ensuring brand standards and exceptional guest experiences. You will train staff, take orders, coordinate with kitchen and bar, and manage service flow to deliver high-quality meals while maintaining cash handling accuracy.

The role requires a strong customer-service mindset, flexibility for night shifts, and collaboration with colleagues to achieve departmental targets.

Qualifications

• Experience in Food & Beverage operations is preferred.
• Knowledge of cash handling procedures.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Supervise a team of Waiters/Junior Captains in the outlet to ensure services meet brand standards.
• Train, motivate, and supervise outlet staff while maintaining service quality.
• Welcome guests and take/deliver orders with high levels of service.
• Assist in setting up tables and rooms and coordinate with kitchen/bar.
• Ensure timely delivery of orders and maintain cash handling procedures.
• Upsell with departmental incentives and maintain brand compliance.
• Maintain cleanliness and safety in the workspace and support other departments as needed.

Skills

Communication skills

Positive attitude

Night shift

Customer service

Teamwork

Cash handling

Food hygiene

F&B experience

Job description

Conrad Singapore Marina Bay is seeking an Oscar's Cafe Captain to lead a team in the outlet, ensuring brand standards and exceptional guest experiences. You will train staff, take orders, coordinate with kitchen and bar, and manage service flow to deliver high-quality meals while maintaining cash handling accuracy.

The role requires a strong customer-service mindset, flexibility for night shifts, and collaboration with colleagues to achieve departmental targets.