Business Support Specialist

Dsv Air & Sea SAU; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Dsv Air & Sea SAU is seeking a team supervisor to oversee warehouse operations in Singapore. Key responsibilities include supervising staff, ensuring program integrity, and managing customer complaints effectively.

The ideal candidate will be responsible for documentation and compliance while also conducting On-Job-Training. This full-time role requires strong management skills and attention to inventory details.

Responsibilities

• Supervise a team of warehouse staff.
• Ensure the Program meets expectation.
• Operate the program cost-effectively.
• Control and manage material usage.
• Handle customer complaints.
• Uphold inventory integrity.
• Document work instructions.
• Conduct On-Job-Training (OJT).
• Ensure compliance with established processes.
• Deliver accurate reports to the Program Manager.

Job description

Job Req Number: 113388

Time Type: Full Time

Responsibilities

• Supervise a team of warehouse staff
• Ensure the Program meets expectation, including delivery timeline, inventory integrity, records and documentation retention
• Operate the program in a cost-effective manner whilst meeting all requirements
• Control and manage material usage, purchases, headcount and overtime
• Customer complaint management
• Uphold inventory integrity
• Obtain feedback from program staff and customers for process evaluation and continuous improvement
• Documentation of work instructions
• Conduct On-Job-Training (OJT)
• Ensure staff compliance to all established processes and accuracy in data processing
• Timely delivery of accurate reports and information to the Program Manager