Business Manager

ARS PARKWAY PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

ARS PARKWAY PTE. LTD. in Singapore is looking for a seasoned operations and business leader to manage multiple studio outlets, drive enrolment, course sales, and customer retention while ensuring high service standards across sites.

You will lead the Studio Manager and teams, set KPIs, plan workforce and onboarding, and collaborate with marketing on campaigns and events. Fluency in English and Mandarin, plus comfort with numbers, are essential.

Qualifications

• Diploma or Degree in Business Administration, Management, Marketing, Hospitality, Education or a related field.
• At least 3 years of team management or supervisory experience preferred.
• Fluent in both English and Mandarin, with strong written and verbal communication skills.
• Proven ability to manage sales targets and drive business performance.
• Able to manage multiple outlets, priorities and projects simultaneously.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversee daily studio operations across outlets.
• Ensure consistent service standards, SOPs and customer experience.
• Lead Studio Manager, sales and admin staff; set KPIs and provide coaching.
• Coordinate manpower planning, recruitment and onboarding.
• Plan enrolment campaigns, promotions and brand activities with marketing.
• Monitor revenue, expenses and basic P&L; support budgeting and cost control.

Skills

Leadership

Communication

Problem-solving

Business acumen

Customer focus

Education

Diploma or Degree in relevant field

Tools

Microsoft Office

Google Workspace

Job description

Job Description

1. Business & Sales Management

• Monitor overall business performance, including revenue, student enrolment, conversion rates, retention rates and sales targets.
• Develop and execute strategies to increase student enrolment, course sales and customer retention.
• Review sales performance and follow up with the sales team on leads, trial classes, conversions and renewals.
• Analyse business data and identify opportunities to improve revenue and profitability.
• Prepare regular business performance reports for management.
• Support the development and implementation of new programmes, course packages and business initiatives.

2. Operations

• Oversee the daily operations of studio
• Ensure consistent service standards, operating procedures and customer experience across all outlets.
• Work closely with relevant team members to resolve operational issues.
• Monitor class schedules, studio utilisation, manpower allocation and operational efficiency.
• Ensure company policies and SOPs are properly implemented outlet

3. Team Management

• Lead, supervise and support Studio Manager, sales and administrative staff.
• Set clear KPIs and performance expectations for relevant team members.
• Conduct regular performance reviews and provide coaching and feedback.
• Coordinate manpower planning, recruitment and onboarding when required.
• Build a responsible, efficient and results-oriented working culture.

4. Customer & Student Management

• Maintain a high standard of customer servic.
• Handle escalated customer enquiries, feedback and complaints professionally.
• Monitor student retention and identify opportunities to improve customer satisfaction and loyalty.
• Ensure effective communication between customers, teachers and the operations team.

5. Marketing & Business Development

• Work with the marketing team to plan enrolment campaigns, promotions and brand activities.
• Evaluate campaign results based on leads, conversions and revenue.
• Identify potential partnerships, collaborations and new business opportunities.
• Support company events, performances, workshops and other business initiatives.

6. Financial & Administrative Oversight

• Monitor outlet revenue, operating expenses and basic P&L performance.
• Assist management with budgeting, forecasting and cost control.
• Review operational expenses and identify opportunities to improve efficiency.
• Ensure payments, records, reports and relevant administrative processes are completed accurately and on time.

Requirements

• Diploma or Degree in Business Administration, Management, Marketing, Hospitality, Education or a related field.
• Preferably 10-20 years of relevant working experience, with experience in business operations, sales, retail, education, enrichment, fitness, performing arts or service industries being an advantage.
• At least 3 years of team management or supervisory experience preferred.
• Fluent in both English and Mandarin, with strong written and verbal communication skills, as the role requires regular communication with English- and Mandarin-speaking customers, employees, teachers and business partners.
• Strong business and commercial awareness.
• Proven ability to manage sales targets and drive business performance.
• Strong leadership, communication and problem-solving skills.
• Comfortable working with numbers, reports, KPIs and performance data.
• Able to manage multiple outlets, priorities and projects simultaneously.
• Highly responsible, organised and able to work independently.
• Customer-focused with strong interpersonal skills.
• Proficient in Microsoft Office / Google Workspace and comfortable learning business management systems.
• Able to work flexible hours when required, including selected evenings or weekends depending on business operations and events.