Business Development Manager (Managed Services)

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

INNOVATIQ TECHNOLOGIES PTE. LTD. is seeking a senior Managed Services and Account Management professional to grow existing strategic accounts and build a robust pipeline for Singapore.

You will engage CIOs and IT leaders, expand wallet share, and lead multi-year contracts while collaborating with delivery teams. Expect a strong focus on relationship leadership, renewals, and cross-functional collaboration with sales, pre-sales and partners to create sustainable revenue growth in a rapidly

Qualifications

• 5–6 years of relevant IT or Managed Services sales experience.
• Proven ability to develop existing accounts and identify new opportunities.
• Strong B2B consultative selling and executive stakeholder engagement.
• Excellent communication, presentation and relationship-building skills.

Responsibilities

• Own managed services accounts and craft structured growth plans.
• Build relationships with business, IT, ops, procurement and senior leaders.
• Identify white-space opportunities to cross-sell and expand footprint.
• Develop new managed services pipeline across Singapore market.
• Lead proposals from discovery to closure with CIOs and IT leaders.
• Drive revenue expansion and multi-year contracts.
• Collaborate with Head of Managed Services and delivery teams.

Skills

B2B sales

Executive stakeholder engagement

Negotiation skills

Communication & presentation

Cross-functional collaboration

Customer focus

Job description

Role Overview
Existing accounts: Structured account plans, deeper stakeholder relationships, higher wallet share and broader service adoption.
New business: Qualified pipeline, new customer acquisition and conversion of targeted opportunities.
Customer success: Strong retention, renewals, executive engagement and referenceable customer relationships.
Partner ecosystem: Productive co-selling relationships and partner-sourced or partner-influenced opportunities.
Commercial discipline: Healthy recurring revenue, sustainable margins, accurate forecasting and multi-year contracts.

Key Responsibilities

1. Grow Existing Strategic Accounts

• Own selected Managed Services accounts and develop structured, actionable account growth plans.
• Build relationships across business, IT, operations, procurement and senior management stakeholders.
• Understand customer environments, operational challenges, transformation priorities and planned investments.
• Identify white-space opportunities to cross-sell, upsell and expand Innovatiq's footprint.
• Convert individual service engagements into broader, longer-term Managed Services relationships.
• Engage customers proactively rather than waiting for RFQs, RFPs or renewal cycles.

2. Create New Managed Services Business

• Build a healthy opportunity pipeline across the Singapore market.
• Initiate value-led conversations with CIOs, IT leaders, infrastructure leaders, operations teams and business stakeholders.
• Develop opportunities through referrals, networking, partners, existing relationships and targeted account development.
• Position Innovatiq as a strategic Managed Services partner, not simply another IT vendor.
• Drive opportunities from discovery and solution shaping through proposal, negotiation and closure.

3. Drive Revenue Expansion

• Increase recurring Managed Services revenue and customer wallet share.
• Expand the number of services consumed by each strategic customer.
• Develop renewal, expansion and multi-year contract opportunities.
• Build qualified new-business pipeline and improve revenue predictability.
• Apply a portfolio-growth mindset that balances customer value, revenue quality and margin.

4. Customer Success & Relationship Leadership

• Act as the trusted commercial point of contact for assigned customers.
• Maintain regular engagement to understand satisfaction, evolving needs and business priorities.
• Align customer expectations and commercial commitments with Managed Services delivery teams.
• Lead regular business reviews for strategic accounts.
• Identify concerns early and coordinate internal action for timely resolution.
• Translate delivered services into clear business value for customers.
• Turn customer satisfaction into renewals, references and expansion opportunities.

5. Partner & Ecosystem Development

• Develop productive relationships with technology vendors, distributors, service providers and strategic partners.
• Identify joint customer engagement, co-selling and go-to-market opportunities.
• Develop partner-sourced and partner-influenced pipeline.
• Use the ecosystem to reach new customer segments and market opportunities.
• Build mutually beneficial relationships that strengthen Innovatiq's capabilities and market reach.

6. Commercial & Business Acumen

• Understand customer business drivers and translate them into relevant technology and service opportunities.
• Develop customer-specific commercial strategies and compelling business cases.
• Work confidently with revenue, margin, recurring revenue and pipeline principles.
• Participate effectively in pricing, contracting and commercial negotiations.
• Understand the commercial implications of SLAs, service scope, risk and resource commitments.
• Balance customer value with sustainable commercial outcomes for Innovatiq.
• Differentiate on value and outcomes rather than competing primarily on price.

7. Collaboration with the Head of Managed Services

• Define priority accounts, target customers and market focus areas.
• Build and execute strategic account development plans.
• Review pipeline health, sales forecasts and conversion priorities.
• Identify new service propositions and addressable market opportunities.
• Coordinate sales, pre-sales, solution architects, delivery teams and partners.
• Drive strategic customer engagements and executive relationships.
• Strengthen the overall market positioning of Innovatiq Managed Services.

Essential Experience & Capabilities

• Minimum 5-6 years of relevant professional experience, including meaningful exposure to IT or Managed Services sales and account management.
• Proven experience working in the Singapore market.
• Demonstrated ability to develop existing accounts and identify new business opportunities.
• Strong B2B consultative selling capability and executive stakeholder engagement.
• Good commercial judgement, business acumen and negotiation skills.
• Ability to understand customer challenges and translate them into compelling service propositions.
• Strong communication, presentation and relationship-building skills.
• Ability to collaborate effectively across sales, technical, pre-sales and delivery teams.
• Customer-first mindset, personal accountability and a strong sense of ownership.