Business Development Manager/Director (Property & Facilities Management)

property facility services pte. ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Property Facility Services Pte. Ltd. is seeking a dynamic Business Development professional to drive MCST acquisitions across residential, commercial and mixed-use developments in Singapore.

You will lead tender management, client engagement, and cross-functional collaboration to deliver competitive proposals and secure new appointments. You will monitor market trends, manage the end-to-end tender process, and coordinate with Operations and Finance to develop compelling service scopes and fees.

Qualifications

• Bachelor's degree preferred in Business Administration, Real Estate, Estate Management, Facilities Management or related discipline.
• Minimum 5–8 years of relevant business development experience, preferably in strata/property management.
• Good understanding of property management operations, MCST requirements, Building (Strata Management) Act (BMSMA) and managing-agent appointment processes.
• Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
• Strong commercial judgement and analytical skills with ability to evaluate opportunities and develop practical solutions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong communication, presentation, negotiation, and relationship management skills.
• Good organisational skills, proactive, commercially driven and results-oriented.

Responsibilities

• Identify, develop, and secure new managing agent appointments across residential, commercial and mixed-use developments.
• Source opportunities through MCSTs, management councils, developers, consultants and networks.
• Monitor tenders, expiring contracts, and opportunities from new developments.
• Contribute to business strategies, annual operating plans, and growth initiatives.
• Establish and maintain relationships with MCST council members, developers, and stakeholders.
• Attend meetings, presentations, and events to promote property management capabilities.
• Understand client requirements and develop suitable solutions to win appointments.
• Maintain relationships with existing and prospective clients through engagement and after-sales support.
• Lead tender preparation, coordination, and submission of proposals, fee quotations and presentations.
• Manage end-to-end tender process including opportunity qualification, needs assessment and pricing negotiations.
• Coordinate with Operations, Finance and other departments to develop competitive fees and service scopes.
• Present track record, capabilities, and value propositions to MCSTs.
• Maintain records of tender submissions, re-bids and contract documentation.
• Manage pipeline from prospecting to contract award and mobilisation.
• Negotiate terms and secure new appointments; ensure smooth handover to operations.
• Monitor contract commencements, manpower, and transition arrangements.
• Maintain relationships with existing MCST clients and identify renewal opportunities; pursue re-tendering.
• Identify opportunities for additional services and cross-selling.
• Support retention efforts by addressing commercial concerns and coordinating with Operations.
• Monitor competitor activities, market trends and upcoming developments to identify opportunities.
• Evaluate tender pricing, manpower requirements, and contract profitability with relevant departments.
• Maintain pipeline, leads, submissions, conversions, and revenue performance.
• Evaluate business development performance and recommend improvements to strategies.
• Work with Operations, Finance and other departments to develop viable proposals and share market insights.
• Provide guidance and support to team members in managing clients, tender submissions and BD activities.

Skills

Business development

Tender management

Client relationship management

Market intelligence

Cross-functional collaboration

Presentation skills

MS Office

Education

Bachelor's Degree in Business Administration, Real Estate, Estate Management, Facilities Management

Tools

MS Office

Job description

Key Responsibilities

1. Business Development & New MCST Acquisition

• Identify, develop, and secure new managing agent appointments across residential, commercial, and mixed-use Strata-Titled Developments.
• Proactively source business opportunities through MCSTs, management councils, property developers, consultants, and industry networks.
• Monitor upcoming tenders, expiring managing agent contracts, and opportunities arising from newly completed developments.
• Contribute to the development and execution of business strategies, annual operating plans, and growth initiatives aligned with the Group's objectives.

2. MCST Client Relationship Management

• Establish and maintain strong relationships with MCST council members, subsidiary proprietors, property developers, and other key stakeholders.
• Attend council meetings, client presentations, property visits, and networking sessions to promote the Company's property management capabilities.
• Understand prospective clients' requirements and develop suitable solutions to secure new appointments.
• Maintain professional relationships with existing and prospective clients through regular engagement and after-sales support.

3. Tender & Proposal Management

• Lead the preparation, coordination, and submission of managing-agent tenders, proposals, fee quotations, and client presentations.
• Manage the end-to-end tender process, including opportunity qualification, client needs assessment, proposal development, pricing presentation, and commercial negotiations.
• Coordinate with Operations, Finance, and relevant departments to develop competitive management fees, manpower proposals, and service scopes.
• Present the Company's track record, management, capabilities, operational support, and value propositions to prospective MCSTs.
• Maintain proper records of tender submissions, re-bids, commercial proposals, and relevant contract documentation.

4. Contract Acquisition & Mobilisation

• Manage the business development pipeline from initial prospecting and client engagement through tender submission, negotiation, and contract award.
• Follow through on prospective contracts, negotiate commercial terms, and secure new property management appointments.
• Coordinate with Operations and relevant departments to ensure effective contract handover and mobilisation of newly secured MCST appointments.
• Monitor contract commencement, manpower requirements, and transition arrangements to facilitate smooth operational takeovers.

5. Existing Client Retention & Portfolio Growth

• Maintain relationships with existing MCST clients and identify opportunities for contract renewal, reappointment and portfolio expansion.
• Monitor contract expiry dates and proactively pursue re-tendering and renewal opportunities.
• Identify opportunities for additional services, and cross-selling to existing clients.
• Support client retention efforts by addressing commercial concerns and coordinating with Operations on service-related matters.

6. Market Intelligence & Commercial Performance

• Monitor competitor activities, managing-agent fee structures, market trends, and upcoming property developments to identify business opportunities.
• Evaluate tender pricing, estimated manpower, requirements, operational costs, and contract profitability in collaboration with relevant departments.
• Maintain an updated business development pipeline and monitor leads, tender submissions, conversion rates, secured contracts, and revenue performance.
• Evaluate business development performance and recommend improvements to sales strategies and commercial approaches to support sustainable growth.

7. Team Development & Cross-functional Collaboration

• Work closely with Operations, Finance, and other relevant departments to develop commercially viable proposals and support business development objectives.
• Share industry knowledge, market insights, and business development practices to strengthen the capabilities of the team.
• Provide guidance and support to team members in managing prospective clients, tender submissions, and business development activities.

Requirements / Qualifications

• Bachelor's Degree in Business Administration, Real Estate, Estate Management, Facilities Management or a related discipline is preferred.
• Minimum 5–8 years of relevant business development experience, preferably within the strata management or property management industry.
• Good understanding of property management operations, MCST requirements, the Building (Strata Management) Act (BMSMA)， and managing-agent appointment processes.
• Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
• Strong commercial judgement and analytical skills, with the ability to evaluate business opportunity, and develop practical solutions.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong communication, presentation, negotiation, and relationship management skills.
• Good organisational skills, with a proactive, commercially driven, and results-oriented mindset.
• Ability to work independently and collaboratively across different departments.